Job Description

About us:

SuperAwesome powers the youth digital ecosystem, bringing together proprietary ad and gaming products, audience insights and compliance capabilities to build a safer internet for the next generation.

We lead the market at the intersection of technology, law, media and policy, so working with us gives you a chance to shape the internet of the future. Our award-winning technology, trusted by hundreds of brands and creators, enables safer and more effective digital engagement with almost half a billion young people worldwide every month.

As specialists in the under-18 audience, we have to be as curious, fast-paced and creative as kids and teens. At SuperAwesome, you’ll be encouraged to own your impact, make each other more awesome and evolve like a kid.

At our core is the #SAFam, a community where every voice is valued, and diversity is celebrated. We prioritise individuality, fostering an inclusive workplace where everyone feels they truly belong.

What you'll do:

At SuperAwesome, Account Managers are responsible for building strong relationships with our customers and project-managing and executing kid-safe brand digital engagement campaigns across the SuperAwesome Platform, ensuring a world-class experience for customers. You’ll play a key role in shaping campaign success - using data and performance insights to craft compelling stories that demonstrate impact and drive long-term client growth.

You can expect ownership of your assigned accounts in North America and will be joining a team that has a lot of experience, a serious track record, and an awesome team atmosphere. You'll have a genuine opportunity to learn and grow, through real ownership and responsibility and hands-on mentorship from an experienced Senior Management team.

In this role, you will:

• Manage a portfolio of clients/accounts in North America - develop, maintain, and expand positive relationships with existing agency / direct clients
• Generate repeat & incremental revenue, acting as the point of contact for all live campaigns always looking for ways to grow and improve accounts
• Ensure expertise, excellence, and consistency in all aspects of campaign delivery: Client Management, briefing designers, creative and development, ad ops, performance optimisation, and reporting
• Strategically counsel clients; develop effective and creative campaign strategies with a clear understanding of client objectives, KPIs, and targets
• Work closely with our adops team on campaign optimisations, relaying relevant information to customers in an easy-to-understand and actionable manner
• Own reporting and case study creation - showcase and share expertise within the Client Services and wider SA Global team, and present QBRs to strategic clients on a quarterly basis
• Use data and analytical storytelling to turn performance insights into compelling narratives that drive client understanding and future investment
• Proactively identify new initiatives and tools to enhance client experience and cross-team collaboration

Required Experience

• 3+ years of experience in digital advertising, with a proven track record in owning customer relationships
• Demonstrated success in retaining and growing customers
• Experience working with ad-ops and ad trafficking teams, with experience across different servers and reporting platforms
• Strong analytical and storytelling ability using data
• Expertise with digital media KPIs and brand performance metrics
• Expert in using Excel and/or other data manipulation software

Who you are:

• You have an unstoppable ability to develop and maintain key relationships with clients - they should be your biggest fans!
• You should be a strong communicator and comfortable presenting both in-person and via online meetings
• You’re a self-starter, you can clearly demonstrate your abilities to get things done without direct supervision and understand what it means to deliver excellence to clients
• You think logically and analytically, even under pressure, and come up with innovative solutions to problem
• You have a keen head for numbers and are confident manipulating data.

Benefits

• Basic salary range for this position based in Chicago is: $75,000-$90,000
• 20 Vacation Days + 10 Public Holidays + Winter Break + 10 Summer Fridays
• Family Leave including 20 weeks of fully paid leave for employees who are Primary Caregivers and 8 weeks of fully paid leave for employees who are Secondary Caregivers.
• Medical insurance through Aetna with 100% employer contribution to employee monthly premium plus $2,000 funded HSA. Also, up to 65% employer contribution for family plans.
• Dental & Vision Plans through MetLife, fully funded for you and your family.
• 401k with Vanguard with SA Safe Harbor contribution up to 4%
• Work from anywhere for 30 days a year as approved by manager
• 30 day sabbatical for employees who have reached 7 years tenure.

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