Job Description

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers through processes and enabling technology.

Reporting to the Accounts Payable Supervisor, each Intermediate Associate is responsible for processing accounts payable transactions received by the SSC and completing all associated tasks. We process accounts payable transactions for UM Ann Arbor, Flint, Dearborn, Michigan Medicine, and UMH West.

Work Location:

Work is 95% remote. Please note that occasional on-site presence may be required. You are required to have a high-speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use. 

Please note:

• Visa sponsorship is not available for this position

• Process and review invoices/credits for accuracy against purchase orders/chart fields
• Complete Non-PO payment requests based on instructions provided
• Collaborate with suppliers and department requestors to investigate and resolve discrepancies
• Review payment inquiries and statement escalations concerning accounts payable transactions
• Monitor aging/unpaid vouchers and determine how to resolve the problem
• Identify improvement opportunities through the LEAN process

• High School diploma or equivalent
• 1+ years of experience providing customer service
• Intermediate level proficiency with computer data entry
• 1+ years of experience with business software solutions

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website:

The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled.

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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