Job Responsibilities:
Team Management: Lead and mentor a team of 5 collectors and 1 biller, ensuring high performance and professional development. Conduct regular performance evaluations and provide feedback and support to team members.
Accounts Receivable Oversight: Oversee all AR functions, including invoice processing, collections, account reconciliations, Cash Application, and dispute resolution. Ensure accurate and timely billing and collection of receivables.
Process Improvement: Develop and implement strategies to streamline AR processes, reduce outstanding receivables, unapplied cash and improve overall efficiency. Identify and resolve inefficiencies and bottlenecks in the AR workflow.
Reporting and Analysis: Generate and analyze AR reports to track key metrics such as Days Sales Outstanding (DSO), aging reports, unapplied cash reports and collection effectiveness. Present findings and recommendations to senior management.
Customer Relationship Management: Build and maintain strong relationships with customers to facilitate timely payments and resolve any billing or account issues. Handle escalations and provide excellent customer service.
Compliance and Controls: Ensure adherence to company policies, accounting standards, and regulatory requirements. Implement and enforce internal controls to safeguard company assets and prevent fraud.
Collaboration: Work closely with other departments such as Sales, Customer Service, and Customer Success to ensure accurate data flow and address any issues impacting the AR process.
Qualifications:
· Bachelor’s degree in accounting, Finance, or a related field.
· Minimum of 5 years of experience in accounts receivable management, including experience in a supervisory or managerial role, managing a team of 5+ people.
· Proven ability to manage and lead a team effectively, with strong coaching and mentoring skills.
· Excellent analytical and problem-solving skills, with a keen attention to detail.
· Strong communication and interpersonal skills, with the ability to build relationships and resolve conflicts.
· Proficiency in accounting ERP software (Microsoft Business Central is a plus) and Microsoft Office Suite (Excel, Word).
· Demonstrated ability to manage a large portfolio of accounts and handle complex AR issues.
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