Amazon Connect leader (Techo Program Manager ) - R01553596 Job at Brillio, Remote

bFBLcTFsOXlBZWJnT2J0TmdTS0V6ZHlvMmc9PQ==
  • Brillio
  • Remote

Job Description

Consultant

Primary Skills
  • AWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function
Job requirements
  • Job Summary:

We are seeking a skilled and motivated Amazon Connect leader(Techo Program Manager ) to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using  Amazon Connect Node.js AWS Lambda API Gateway , and  event-driven architectures . You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.

Key Responsibilities:

  • Design, develop, and maintain solutions using  Amazon Connect for voice and chat-based customer interactions.
  • Build and deploy  serverless applications using  AWS Lambda API Gateway , and  Node.js .
  • Integrate Amazon Connect with backend systems and third-party APIs.
  • Implement  event streaming and real-time data processing using  Amazon Kinesis Kafka , or  EventBridge .
  • Develop and manage  contact flows , Transfer Queues,Lex bots , and  Lambda integrations within Amazon Connect.
  • Ensure solutions are  secure scalable , and  compliant with industry standards.
  • Collaborate with cross-functional teams including DevOps, QA, and Product to deliver high-quality solutions.
  • Monitor and troubleshoot production issues, ensuring high availability and performance.

 

Required Skills & Qualifications:

  • 5–8 years of experience in software engineering with a focus on cloud-native applications.
  • Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, and integrations.
  • Proficiency in  Node.js and experience building RESTful APIs.
  • Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.
  • Familiarity with event-driven architectures and tools like Amazon EventBridge, Kinesis, or Kafka.
  • Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.
  • Excellent problem-solving skills and ability to work in a fast-paced, agile environment.

Preferred Qualifications:

  • AWS Certification (e.g.,  AWS Certified Developer – Associate AWS Certified Solutions Architect ).
  • Experience with  Amazon Lex Polly , or other AI/ML services in the AWS ecosystem.
  • Background in  contact center technologies or  customer experience platforms .
  • Knowledge of  security best practices and compliance frameworks (e.g., HIPAA, PCI).

 

Job Tags

Remote job, Full time,

Similar Jobs

Summit Pointe Senior Living Community

Medication Aide Job at Summit Pointe Senior Living Community

 ...Have you always wanted to help others and love working with Seniors? Then we want you at Summit Pointe! Open Positions Medication Aides What we are seeking: Strong and consistent work history Reliable, honest, and trustworthy Passionate about working with... 

Panda Restaurant Group

Executive Director, Operations Services Job at Panda Restaurant Group

 ...Summary Of Job Description The Executive Director, Operations Services is responsible for ensuring the effective execution of Pandas Operations excellence though standards, systems, and communication/implementation. This position supports the COO by driving strategic... 

Aperia

UI/UX Designer Job at Aperia

 ...opportunities to forge your own path. Job Description At Aperia, we rely on a dynamic team of talented people. We're seeking a UI/UX Designer who is ready to work with new technologies and architectures in a forward-thinking organization that's always pushing boundaries.... 

VetsEZ

Cyber Security Engineer (Remote Opportunity) Job at VetsEZ

 ...VetsEZ is seeking a Cyber Security Engineer (System Steward) to support a Department of Veterans Affairs (VA) project. This role involves guiding cybersecurity compliance efforts through the NIST Risk Management Framework (RMF), supporting the Authority to Operate (ATO... 

Summit Technologies, Inc.

Senior Aviation Military Analyst (Maintenance and Facility SME) Job at Summit Technologies, Inc.

Senior Aviation Military Analyst (Maintenance and FacilitySME)Location:Fort Novosel, AL (on-site)About the position:The purpose...  ...orientation, gender identity, national origin, disability or veteran status.VEVRAA Federal Contractor. Summit gives preference to protected...