Application Developer Mainframe Modernization
WALTHAM, MA
MF COBOL, Customer/1, Billing Finance
REMOTE
"Expert Knowledge: Provide specialized insights in customer service and service order management.
Technical Support: Resolve customer issues and provide functional support.
Documentation: Assist with project documentation and training materials.
Liaison: Coordinate with support teams to ensure timely issue resolution.
Mentoring: Train and mentor new associates during onboarding.
Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements.
Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts."
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