Job Title: Area Customer Service Coordinator
Job Type: Temp to Hire-Onsite
Location: San Jose, CA, 95139
Shift: 8:00 AM 5:00 PM (M-F)
Job Description:
Summary
Responsibilities:
An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
Assists with onboarding new team members and cross training peers
Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
Routinely inspects Site Procedures Guide for accuracy and compliance
Knowledgeable of all contracted services within assigned customer accounts
Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
May require "standing in" for absences or vacations of the onsite resources, that may also include site management.
Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
Requirements:
1. Education & Experience + Travel Requirements
2. Technical Skills & Administrative Requirements
3. Communication, Customer Service & Problem-Solving
4. Workplace Adaptability, Flexibility & Teamwork
5. Physical & Environmental Demands
6. Cognitive Skills & Dexterity
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