Job Description

Position: Assistant Property Manager 
Working Hours: Monday – Friday, 8a.m. – 5p.m., cst. Some nights and weekends may be required.
Holidays: PH Regular Holidays
Salary: 1,000 - 1,500 USD

Opportunity Summary:

We are obsessed with customer service. In a world full of complacency and quiet quitting, our culture is the opposite. We are fast paced, full of energy, positivity, love to collaborate, organized, detail oriented and over communicate. That is why our tenants love us! This role will add to our excellence. You will field incoming correspondence from all our tenants, vendors and consultants and help with leasing efforts. This position truly enjoys developing relationships with all types of personalities. Tenants and vendors are dynamic and the appropriate approach to each can vary. To be successful, careful handling of communication and management of diverse situations and people are a must.

We are poised for rapid growth and this is your opportunity to be a part of our awesome team! Our goals are to have 300 – 500 homes and $150mm+ assets under management in 3-5 years. Our 10 year goal is to have 5,000+ homes and $1b+ assets under management. Our amazing team is able to process and prioritize large amounts of incoming information on a daily basis and make thoughtful, concise and sound decisions. We work alongside our new team members and offer the support, training and coaching needed to ensure success.

Responsibilities

• Interfacing with single-family residential tenants.
• Manage a portfolio of 250 homes.
• Oversee and manage automated tenant response apps and softwares.
• Evaluate repair and maintenance requests and dispatch the appropriate vendors if needed.
• Assist and eventually lead marketing and leasing efforts for our beautiful rentals! Check them out! This may require some nights and weekends.
• Property level financial reporting, tracking.
• Rent collection.
• Reviewing vendor contracts.
• Respond to questions and general coordination.
• Participate in company managerial meetings and efforts as needed.
• Attend conferences and fund-raising events/meetings as requested.
• Execute various general office tasks as needed.
• Other responsibilities to be defined as the company grows and evolves.

Who you will be working with:

You will work closely with our community managers and the founder of the company on a daily basis. We encourage innovation and creativity so if you think that there is a way to improve our processes, we welcome it! We just ask that you learn our protocols first so that you understand the intent.

Requirements

Requirements: 

• Experience: 2 years of prior Customer Service (preferred). 
• Must be fluent in Microsoft office. 
• Experience with AppFolio or other property management software preferred.

How you and the company will measure success:

• Response time to incoming correspondence. Emergencies within 1 hour. Non-emergencies within 24 hours.
• Accuracy of information provided to internal and external parties.
• The ability to grasp concepts and direction quickly and without multiple redundant explanations.
• The ability to problem solve and critically think. Knows when to stop and ask questions and when to forge ahead.
• Self motivated for all tasks and takes ownership of completing tasks well.
• Reliable. Especially as it relates to completing tasks well when promised.
• Professional in behavior, verbal and written communication.
• Organized and detail oriented. Can re-prioritize on a daily basis. Double checks work before stating it is complete.
• Has the ability to develop good relationships with tenants and vendors but be able to be firm and objective.

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