Job Description

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​ Embassy Suites Downtown Grand Rapids is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come and enjoy a fun filled career in the Hospitality Industry!

* Shift: Varies;  Must be available some weekends

* Status: Part time/On call 

* Wage: $10.10/hr plus commission 

* Position can be used as a paid internship

Benefits Include:

• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Advancement opportunities
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Hotel and restaurant discounts
• Flexible schedules (dependent on position)
• 8 hours of paid volunteer time per year (must be accredited)
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to financial and elder care consultations)

Position Summary:

Responsible for meeting and exceeding the expectations of all guests. The Banquet Server is responsible for assisting in service, set up, and clean-up of all banquet functions. This is a fast-paced position that will involve constant customer interaction, while following local health department standards, Suburban Inns’ Core Values, and Hilton standards as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Ability to carry large and heavy trays on a continuous basis throughout a shift
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Maintain knowledge of event menu items and their contents, as well as appropriate table settings and service ware and the correct preparation and garnishing methods
• Ability to follow directions from banquet event orders
• Responsible for set up, service, maintenance, and break down of banquet rooms
• Report needed repairs of unsafe conditions to supervisor
• Respond quickly to requests from guests, supervisors, or management in a timely, friendly, and efficient manner
• Practice “clean as you go” techniques of service-keeping all banquet areas clean, neat, and supplied at all times
• Maintain security of equipment, keys, and supplies issued each day
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Uniform and Appearance Guidelines:

 
Uniform:  Uniform shirt and name tag provided.  Suburban Inns approved black slacks and black, close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance:  Visible earrings are allowed in the ears only or must be covered throughout the course of the shift.  Hair must be of a natural color and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor.

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