Job Description
Summary Want to come work for a growing bicycle retailer right here in the heart of The Berkshires? Think you've got what it takes to succeed in a fast paced work environment? Come and check out our award winning company culture and core values, focusing on strong growth opportunities by putting the right people in the right places from within our business.
Berkshire Bike and Board is a growing family of local bike shops, all with a singular purpose-to get more butts on bikes. Our company culture is built around the bike - we are dedicated domestiques to our customers, we continually try to empower staff to take action, and of course we are 'off the front' in everything we do! Our environment is a place that values fresh ideas and creative thinking in addition to being fast-paced and demanding. Each of our four stores dominates it's local market and we can now call ourselves one of the leading pedal assist dealers in New England. We're proud to have built what we believe is truly one of the best bike shops in New England and truly a great place to come to work!
Our staff members will tell you that Berkshire Bike and Board is a great place to work. We offer competitive compensation for our industry. Pay is based on experience and talent. We not only give great discounts and continuing education to our staff, but full time staff also receive additional benefits including paid vacation time!
Working for Berkshire Bike and Board isn't just a job at a bike shop--it is a career in the bicycle industry. Our employee development path allows for upward mobility from sales, tech, and management in our local shops to opportunities at our soon to be built brand headquarters. All employees will spend the first few weeks learning our culture, products, and processes-with group rides afterward. Other company-sponsored training includes brand-specific and fitting seminars as well as training to help match bikes perfectly with riders and consistent training on new products and practices for our mechanics.
If you are open to new ideas and excited about participating in an environment where delivering an outstanding customer experience is our guiding principle, check us out. And if you're passionate about bicycles, you'll fit right in!
Duties Mechanics are responsible for servicing and maintaining all bikes that come through our doors. This can be anything from a flat tire repair to a full overhaul. Tune ups will be assigned to individual mechanics based on service experience. For the right applicant we will provide the necessary training to develop your service skills to the highest level. Tools and required equipment will be supplied by Berkshire Bike and Board. We will expect you to care for and be responsible for these tools.
Service and tune bikes to a high standard of quality and with high productivity following the steps below...
- Take direction from our service writers to complete service tickets based upon a first in first out system
- Complete tune ups in a professional and timely manner based upon our and industry standards
- Communicate with customers as unexpected complications arise or for completion of service
- Document work and update work orders in our point of sale systems
- Maintain a clean work environment and follow through on loose ends
Requirements - Excellent reliability. Proven experience showing up to work day to day on time is a must.
- Good communication skills. You will be in the middle of many moving parts. Communicating progress and timelines as well as following directions will be critical to your success.
- Ability to concentrate on your task all day. This job requires 8 hours of solid attention, on your feet, day in and day out.
- Ability to learn mechanical and technical skills related to all aspects of bicycle service.
- The ability to lift 50 pounds head high.
- Commitment to our core values.
- Ability to maintain a great attitude with flexibility to lend a hand wherever needed
- Successful and timely completion of required technical training.
Nice To Haves - Experience as a bicycle mechanic or bike builder is preferred but we will train the right person.
- Technical knowledge of past and current styles of bicycles, bicycle components, and accessories.
- Enthusiasm for bicycles.
- Proficiency in Lightspeed or similar point of sale systems.
Benefits Paid vacation for full timers
Employee bike purchase program
Industry Discounts
Career Development Program
Fun Atmosphere
In store products at cost + 10%
Quarterly Company Parties
Group Rides
About Us Our vision at Berkshire Bike and Board is to TRANSFORM lives by inspiring a cycling lifestyle.
Job Tags
Full time, Local area,