Job Description

At HeiTech Services, our employees are our biggest assets.

HeiTech Services is dedicated to attracting highly skilled and motivated professionals. We value our employees. We offer our employees challenging opportunities that facilitate professional growth and development while also providing the support you need to succeed. We are committed to your success because we understand that our employees are the driving force behind HeiTech Services' continued growth.

Our mission is to help the Federal Government keep Americans safe.

About the Role:

As an ON-CALL Biometrics Technician (BT), you will be responsible for supporting the mission of a government program located in your state. The BT works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. 

This is not a regular Full Time or regular Part-Time position; it is a Casual ON-CALL position. ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site. All efforts are made to notify ON-CALL personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of. Interested candidates must meet this availability. In this position, hours are not guaranteed, and employees are on an “as needed” basis so a steady income stream cannot be guaranteed. The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule. 

This position requires the ability to pass a government clearance and drug test. All required job training will be provided for qualified candidates.

Primary Responsibilities:

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.

Highlights of Responsibilities:

It is expected that providing applicants with the highest level of customer service is primary in all responsibilities. This position must be able to work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensuring the applicant is treated with respect as a customer of the USCIS ASC. Further, personnel must safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant's paperwork and identifications, electronic biometric data, and reports.

• Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Assist applicants with ASC processing forms.
• Review immigration and biometrics documentation.
• Perform biometrics processing to include capturing electronic fingerprints, photographs, and signatures.
• Proof and check work for accuracy and completeness and maintain a 98% efficiency rating for all processed forms.
• Provide the highest level of customer service to all applicants. Track processing time for each applicant.
• Safeguard all documents.
• Perform additional administrative duties as needed.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
• Utilize stanchions or rails to ensure a safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry into the facility. During national pandemics or other health crises, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements.
• Conducting periodic facility checks reporting any concerns to the Site Supervisor to manage.
• Assist the Site Supervisor and/or government Immigration Service Officer in contacting local law enforcement or first responders when required.
• Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks, and other administrative duties as needed.

Skills and Abilities Required:

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicant's hands to obtain quality fingerprints.
• Ability to work in a high-paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and become certified within sixty days

Minimum Education and Experience Required

• High School Diploma or equivalent.
• No experience needed as all required job training will be provided.
• Demonstrated experience in customer service.

Desired Skills:

• Ability to speak a foreign language

HeiTech Services is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, sexual orientation, disability or veteran status.

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