Job Description

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

The purpose of the Business Development Manager’s role is to establish and maintain centralized oversight and responsibility for Prepaid Maintenance (PPM) and other programs related to operations. Under the leadership of the Senior Manager, Service Business Development, the Business Development Manager supports the development, launch, operational support, and lifecycle of initiatives and programs for service operations to support Kia owner service retention, service capacity improvement, and owner service satisfaction (CSI).

The Business Development Manager will work closely with Service & Parts Marketing, Finance, Consumer Affairs, Warranty, HAEA, Legal, CPO, Fleet Operations and Field Operations to coordinate strategies throughout the Service Operations Group. The position will also work closely with various vendors in accordance with specific program needs. 

Additional management responsibilities include, but are not limited to, oversight of internal department administrative functions such as corporate policy compliance, budget and expense control processing, and the invoicing and/or cost recovery for selected goods and services. Continual evaluation and refinement of intra/inter department processes ensures resources are maximized for greater efficiencies and results. 

Major Responsibilities

1st Priority - 60% 

Manage all aspects of Kia’s in-house Prepaid Maintenance Program as assigned. Responsible for ongoing development, launch, marketing, analysis, reporting, field and Dealer communications, fulfillment, Dealer billing / reimbursement, monitoring and improving PPM reporting platform, Dealer & field inquiries, incentives planning & execution, and field and Dealer training. 

2nd Priority - 10%

Collaborate and align combined KUS PPM strategy with KUS CPO team, including Business Planning, incentives, and programs.

3rd Priority - 10%

Support other programs as directed, including (but not limited to), Service Lane Technology, Express Service, KU Service Operations training, and others. Generate weekly/monthly status reports for service programs.

4th Priority - 10%

Monitor Dealer performance KPIs and develop recommendations to improve Service Retention at Region and Dealer level. Provide accurate and timely reporting and recommendations to Executives and to the field. 

5th Priority - 10%

Produce ad hoc reports and provide other information as requested by KHQ and KNA management.

Education/Certification

• Bachelor’s degree in Marketing, Advertising, Business or equivalent work experience required

Overall Experience

• Minimum five to eight years OEM client-side automotive experience; minimum five years OEM automotive field operations or marketing experience
• Team leadership and management experience

Directly Related Experience

• Basic knowledge of digital marketing channels and tools
• Experience with prepaid maintenance or other contracts / products sold in Automotive Dealer F&I preferred
• Experience with Dealer express service and/or Service Lane Technology 
• Experience managing vendor relationships 
• Experience in budget management
• Experience in Field / Dealer training & development
• Interest in marketing and/or media

Skills

Strong Project Management Skills and Team Management Experience

Ability to monitor, report, and direct work operations on a daily basis

Independent worker with strong analytic skills including advanced Microsoft Office

Project budget tracking experience.

Excellent written and oral communication skills.

Attention to detail, able to handle multiple tasks with short deadlines.

Proactive project management style

Proactive work habits, requiring minimal supervision and management

Ability to make decisions and resolve problems to achieve assigned objectives

Competencies

Care for People

Empower People to Act

Chase Excellence, Every Day

Move Further, Together

Dare to Push Boundaries

Pay Range

$84,364.00 - $117,304. 

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer : The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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