Job Description

*BUSINESS PROCESS ANALYST* WHAT IS THE OPPORTUNITY? This Business Process Analyst will facilitate the generation of process requirements based on defined business needs. This individual will Collaborate with technology partners in the design of information architecture and process. This Individual will deliver project status updates as needed. This individual must be able to access and interpret data to produce analytical models for management as required. WHAT WILL YOU DO? * Serve as the business expert for business process enhancement and transformation * Responsible for process functionality with close attention data governance. * Perform system administrative, configuration & reporting functions. * Addendum for Ops Administration: * Serve as the business systems expert in application and system interface support * Be responsible for all testing system implementations, updates and enhancements required for the department's operations units * Work directly with Technical Support, Vendors, and user departments to resolve any processing issues or system outages * Develop & maintains project tracking including status updates to stakeholders * Review and research current state processes; recommends enhancement, modernization and/or automation * Partner with lines of business and technology teams to make recommendations for future state * Become the business subject matter expert, experienced in business analysis and requirements gathering * Participate in process design and project implementation teams in process improvement activities * Ownership of business readiness activities * Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools. * Develops and supports the delivery of information to assist tactical and strategic programs * Designs scalable business systems, supports implementation * Establishes tracking metrics and standards documentation for adoption and audit * Coordinate and obtain access to data and identify technical resources for project support * This individual will be looked upon to proactively troubleshoot for the best solution given the strategic direction of the division WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * Minimum 5 years of experience in a banking operations environment * Minimum 5 years of experience in data architecture, governance and in writing business and / or system requirements and business /finance analysis * Minimum 5 years of experience managing projects *Additional Qualifications* * Excellent process management and problem solving skills * Prior banking experience and extensive experience of process analysis and design * Thorough knowledge of Agile methodology preferred * Thorough knowledge of PC computing environments, experience with database/data warehouses, and experience using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects * Strong knowledge in MS Word, Excel and MS Access * Working knowledge of financial analysis techniques * Strong organizational and analytical skills. Excellent verbal and written communication skills * Independently evaluates business systems needs and requirements and recommends and implements solutions * Works on high priority projects where business problems are complex or unique * Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors * Exercises judgment requiring more in-depth knowledge using generally defined practices and policies in selecting methods and techniques for obtaining solutions. *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. \#CA-NW

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