Job Description

Position Summary

The trainer conducts and helps develop training programs for employees. Evaluates the trainee for effectiveness of training and individual employee growth. The trainer is responsible for development of reporting for measurement of training needs and results.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Responsible for ensuring the business office staff is trained according to Dental Depot's job descriptions and ensure understanding of correct Dental Depot protocol.

• Makes sure that patient care is the number one initiative in all business office processes and systems are implemented.

• Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.

• Coordinates training schedule with the hiring and training demands.

• Oversees new employee orientation program.

• Formulates teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.

• Helps develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.

• Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.

• Collaborates with clinical staff, management, executive team to identify company training needs.

• Tests trainees to measure progress and to evaluate effectiveness of training.

• Reports on progress of employees under guidance during training periods.

• Makes suggestions on improving work procedures.

• Maintains and ensures LMS is up-to-date.

• Develops strong relationships with internal customers to develop course materials and receive feedback.

• Monitors in office training modules for completion and accountability.

• Assist in research and development in areas pertaining to front office

• Communicates effectively, courteously, and professionally with clinical staff and administrative staff.

• Effectively reports all issues and concerns to the Co-CEO/COO

• Maintains a pleasant and professional attitude, always setting the example for other employees to follow.

• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.

• Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.

• This position may complete other Administrative and Maintenance tasks as assigned by Management.

• Maintain regular and reliable attendance

Position Qualifications

Education : Preferred: Bachelor’s Degree

Experience : 2 plus years of experience in dental office, medical office, or leadership position. Certifications & Licenses:

Computer Skills: Must demonstrate knowledge of office administration, management, technology and systems. Must be proficient in Eaglesoft software and Microsoft Excel.

Other Requirements: Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes.

Skills & Abilities

• Accuracy - Ability to perform work accurately and thoroughly.

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.

• Business Acumen - Ability to grasp and understand business concepts and issues.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Communication, Written - Ability to communicate in writing clearly and concisely.

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

• Detail Oriented - Ability to pay attention to the minute details of a project or task.

• Energetic - Ability to work at a sustained pace and produce quality work.

• Reliability - The trait of being dependable and trustworthy.

• Enthusiastic - Ability to bring energy to the performance of a task.

• Tactful - Ability to show consideration for and maintain good relations with others.

• Responsible - Ability to be held accountable or answerable for one’s conduct.

• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

• Judgment - The ability to formulate a sound decision using the available information.

• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.

• Organized - Possessing the trait of being organized or following a systematic method of performing a task.

• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.

• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

• Friendly - Ability to exhibit a cheerful demeanor toward others.