Counter Manager (Full time) Nordstrom Ross Park #237 - Charlotte Tilbury Job at Charlotte Tilbury, Pennsylvania

bFBxdjJGNXhET0hxTWJCRGpTQ0V4TmFyMnc9PQ==
  • Charlotte Tilbury
  • Pennsylvania

Job Description

OVERALL PURPOSE OF THE ROLE: The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand at Nordstrom. Always demonstrating the 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. An ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training and employee development, among other tasks in this position.

MAIN DUTIES AND RESPONSIBILITIES:

  • Sales
  • Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
  • Lead by example on personal KPI goals.
  • Communicate and manage agreed goals with the staff.
  • Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
  • Customer Service
  • Manage customer queries, through the use of sound judgement and achieving positive outcomes
  • Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
  • Take every opportunity to extend exceptional customer service beyond the in-store experience.
  • Team management
  • Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
  • Determine individual and team sales targets to meet and exceed plan
  • Analyze business performance and proactively plan strategy within day to day business and events.
  • Consistently promote the Tilbury Touch to the team and customers.
  • Lead by example always to promote the Tilbury Touch and exceptional customer service
  • Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
  • Recognize and celebrate great performance
  • Operations
  • Ensure that the counter is ‘customer ready’ from open to close of business
  • Maintain the required inventory levels and accurate stock files
  • Control store expenses (i.e. counter consumables) within budget guidelines
  • Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
  • Maintain technology on counter
  • Raise operational issues for resolution in a timely manner
  • Store and Retail Partner Relationships
  • Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
  • Proactively suggest win-win opportunities to drive sales within store
  • Schedule team to optimize coverage according to customer flow
  • Maintain excellent counter hygiene standards
  • Maintain the store standards and policies at all times

Job Tags

Permanent employment, Full time, Freelance,

Similar Jobs

NOV

Inside Sales Representative Job at NOV

 ...primary point of contact for customers, distributors, and internal sales teams regarding reciprocating pump products, parts, and service...  ...in an NOV medical plan). ~ FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental... 

Peerless Production Group

Ticket Agent Job at Peerless Production Group

 ...Dec 31, 2022. We offer flexible schedules. We are currently seeking individuals who are ready to relay the Christmas Magic to each guest as they enter the park. Positions that we are currently hiring for are: Ticket Agents Retail Agents Lane Directors... 

GT Supplies, Inc.

Industrial Painter Job at GT Supplies, Inc.

 ...Industrial Painter Job Summary: Painters are responsible for applying coatings to finished fabricated products in accordance with job requirements. This role involves operating painting equipment, reading and interpreting printed paint sheets to determine which... 

Bank of America

Network Security Engineer, Global Information Security, Sydney, Australia Job at Bank of America

Network Security Engineer, Global Information Security, Sydney, AustraliaSydney, Australia**To proceed with your application, you must be at least 18 years of age.**AcknowledgeRefer a friend**To proceed with your application, you must be at least 18 years of age.**... 

Hermes Recruitment

Fitness Instructor (Cruise Ships) Job at Hermes Recruitment

 ...customer-oriented fitness classes and personal training sessions Delivers the highest standards of service to all guests within the Gym and Spa facilities Actively promotes Gym and Spa services, packages and facilities Accurately and efficiently schedules guest...