Counter Manager (Full time) Nordstrom Ross Park #237 - Charlotte Tilbury Job at Charlotte Tilbury, Pennsylvania

bFBxdjJGNXhET0hxTWJCRGpTQ0V4TmFyMnc9PQ==
  • Charlotte Tilbury
  • Pennsylvania

Job Description

OVERALL PURPOSE OF THE ROLE: The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand at Nordstrom. Always demonstrating the 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. An ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training and employee development, among other tasks in this position.

MAIN DUTIES AND RESPONSIBILITIES:

  • Sales
  • Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
  • Lead by example on personal KPI goals.
  • Communicate and manage agreed goals with the staff.
  • Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
  • Customer Service
  • Manage customer queries, through the use of sound judgement and achieving positive outcomes
  • Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
  • Take every opportunity to extend exceptional customer service beyond the in-store experience.
  • Team management
  • Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
  • Determine individual and team sales targets to meet and exceed plan
  • Analyze business performance and proactively plan strategy within day to day business and events.
  • Consistently promote the Tilbury Touch to the team and customers.
  • Lead by example always to promote the Tilbury Touch and exceptional customer service
  • Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
  • Recognize and celebrate great performance
  • Operations
  • Ensure that the counter is ‘customer ready’ from open to close of business
  • Maintain the required inventory levels and accurate stock files
  • Control store expenses (i.e. counter consumables) within budget guidelines
  • Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
  • Maintain technology on counter
  • Raise operational issues for resolution in a timely manner
  • Store and Retail Partner Relationships
  • Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
  • Proactively suggest win-win opportunities to drive sales within store
  • Schedule team to optimize coverage according to customer flow
  • Maintain excellent counter hygiene standards
  • Maintain the store standards and policies at all times

Job Tags

Permanent employment, Full time, Freelance,

Similar Jobs

HPS

Senior Medical Planner Job at HPS

 ...Description: We are searching for Senior Medical Planner who will be responsible for planning, coordinating and overseeing the medical programming and space planning of our projects. Responsibilities will include client interaction and extensive knowledge of basic... 

Amazon.com Services LLC

Mech & Robotics Tech, Mech & Robotics Tech, 1DC site Job at Amazon.com Services LLC

 ...DESCRIPTION About Maintenance at Amazon Operations is at the heart of Amazons business...  ...49lbs as well as stand and walk during shifts lasting up to 12 hours, with or without...  ...PM, with a half-hour break. Front Half Night Shift: Schedule: 4 days on, 3 days off... 

GreenLife Healthcare Staffing

Psychiatrist/Addiction Psychiatry Job at GreenLife Healthcare Staffing

 ...Addiction Psychiatrist - Kern County, CA (#R10039) Must have board certification or board eligibility in Addiction Psychiatry Greenlife Healthcare Staffing is seeking an Addiction Psychiatristto fill an opening in the KernBHRS department that provides specialty... 

Indiana University

Clinical Research Coordinator (Clinical Research Patient Specialist) Job at Indiana University

 ...The mission of the IU Simon Comprehensive Cancer Center (IUSCCC) Clinical Trials Office (CTO) is to support and facilitate the conduct of quality clinical research by IUSCCC translational clinical investigators. The CTO is a centralized resource available to all clinical... 

BPR Consulting Group LLC

Building Inspector Job at BPR Consulting Group LLC

 ...BPR Consulting Group ( () is seeking experienced Building Inspectors to join our growing company and serve our clients in the San Gabriel Valley area. We have an immediate opening for a part-time position. Bilingual in Spanish is preferred but not required. The successful...