Job Description
At [Radiant], we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.
Responsibilities
Build expert, dynamic knowledge of the company’s products and services
Conduct research with available resources to satisfy customer inquiries
Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
Objectives of this role
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs, with a goal of total satisfaction
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
- Meet customer-service department sales targets, generating leads when opportunities arise
- Follow company guidelines and procedures for communications with minimal supervision
- Recommend improvements to company processes for efficiency
Required skills and qualifications
High school diploma or equivalent
Successful experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems, alleviate conflicts, and escalate tactfully
Ability to multitask, manage time, and prioritize
Ability to work individually and as a team member
About Radiant: Founded in 1995, Radiant Systems, Inc. is a global provider of technology to the hospitality and retail industries. Radiant's point of sale hardware and software solutions was created for the consumer experience in restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues. Radiant has offices in North America, Europe, Asia and Australia..
We work through various selection modules and recruit only the best minds for organizations that associate with us. We believe in creating a network that can help companies find the smartest minds and enable them to reach their highest potential. Our services include a streamlined approach to find the perfect staff and create a community of like-minded people in an office space.
We are Radiant, a Global Consulting Company that came to light in 1995. We are humbled to claim that our services are being availed by 50 of the Top Fortune 500 Global Corporations. At present, we are running our radar proactively with 1300+ employees and serving for over 2 decades now. We have 10 offices in the USA and a presence in Canada, UK, Netherlands, Switzerland, and India.
[Radiant] benefits include [health, dental, life].
Employees can also take advantage of [AD&D insurance, employee wellness and 401k plans].
Job Tags
Full time,