Position Title: Customer Service Advocate I
Location: Remote,TX
Schedule: 8 - 6 PM CST/7 - 5 PM MST, Possible OT
Duration: 6 Months
Position Overview
The Customer Service Representative (CSR) serves as the primary point of contact for members, providers, and partners. This role is responsible for answering inquiries, resolving issues, and providing accurate information regarding health plan benefits, eligibility, claims, authorizations, and services. The CSR ensures positive customer experience by delivering professional, compassionate, and solution-oriented support.
Key Responsibilities
Resolve customer service inquiries or billing complaints
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Call volume is typically 50 to 60 inbound calls per day
Qualifications
Basic computer skills/computer savvy (Screen for prior experience working between multiple screens)
Medical background, Bilingual in Spanish highly preferred
Apparel Fashion Designer Location Denver, CO (Athmar Park area) : Garb, Inc. Is looking for a talented Fashion Designer to join the team! : As a Designer, you will collaborate across various departments, including Graphic Design, Sales, and Merchandising, to craft and...
...Position Title: Travel Registered Nurse (RN) Ambulatory Location: Syracuse, NY 13210 Job Type: Contract | Travel Shift... ...Responsibilities: Perform nursing assessments and provide patient care with minimal supervision Administer treatments,...
...grow your career with one of the nations fastest growing grocery stores. Whether youre interested in joining as a Store Associate, Cashier or Stocker youll act as the face of ALDI while collaborating with your team to deliver an exceptional shopping experience. That...
Job Responsibilities:1. Manage overseas social media accounts (Twitter, YouTube, TikTok, Instagram, Facebook, etc.), including content planning and promotion. 2. Develop content strategies, identify user needs, and create high-engagement content aligned with trends....
...LaBella Associates, is seeking an Entry Level Electrical Engineer with a career interest in Building Projects. This position will work with other Engineers as part of a Project Team to develop concepts, strategies, designs, drawings, specifications and reports. Duties...