Customer Service and Order Fulfillment Associate Job at Leico Enterprises, Mount Prospect, IL

bWZ1dDFsRjJDdVRyTUxGQ2lTU053OWVvMFE9PQ==
  • Leico Enterprises
  • Mount Prospect, IL

Job Description

JOB TITLE – CUSTOMER SERVICE AND ORDER FULFILLMENT ASSOCIATE

Summary:  A rapidly growing company specializing in manufacture and retail of eye-wear products is looking for a Customer Service and Order Fulfillment Associate. The ideal candidate would be a team player with an excellent attitude and necessary skills for the role.

Location:  Prospect Park Mount Prospect, IL

ESSENTIAL FUNCTIONS

  • Process customer orders accurately and efficiently through automated and manual workflows for inbound and outbound operations.
  • Provide customer service via e-mail and amazon & eBay messages. Resolve complaints.
  • Pack and ship customer orders as received and informed. Inspect merchandise, track inventory, handle shipments and complete other related duties.
  • Stage warehouse materials for outbound shipment.
  • Ensure that SKU numbers match the product. Process customers' orders correctly.
  • Unload incoming shipments, compare documents for accuracy.
  • Notify appropriate personnel of any discrepancies or damages.
  • Assist with receiving and stocking inventory.
  • Report overages and shortages to appropriate personnel.
  • Perform other related tasks as assigned by the supervisor and/ or manager.
  • Ensure strict adherence of to safety standards.

EXPERIENCE AND QUALIFICATIONS 

Required

  • 1-3 years of experience as an order fulfillment agent or equivalent role with associated customer service experience, preferably with eCommerce companies.
  • Exposure to Amazon/ eBay workflow including Fulfillment by Amazon (FBA) preferred.
  • Attention to detail with an ability to multi-task and prioritize in a fast paced environment.
  1. Ability to communicate fluently in English (read, write, speak); good math skills.
  2. Ability to perform physical labor intensive tasks like lifting and carrying heavy loads up to 50lb.
  3. Professional demeanor and presentable personal appearance.
  4. Positive attitude and ability to work as part of a team. Ability to work unsupervised.
  5. Dependable and dedicated with strong work ethics; basic computer skills.
  6. Valid driver's license with authorization to work in the USA.
  7. High school or equivalent; can be offset by relevant industry experience in similar role.

Job Tags

Full time,

Similar Jobs

Stellar Professionals

SAP BRIM Consultant Job at Stellar Professionals

 ...requires a senior architect capable of implementing end-to-end business processes related to subscription and usage-based billing. 1. SAP BRIM Implementation (7 Years Required) Core Modules: 7 years of hands-on SAP BRIM configuration experience in relevant... 

Steinhafels Furniture

Interior Designer Job at Steinhafels Furniture

 ...Overview Interior Designers: Bring Your Creative Vision to Life at Steinhafels! Are you an Interior Designer who loves transforming spaces and helping clients bring their dream homes to life? Steinhafels is looking for passionate and creative professionals like you... 

Loewe

Fashion Stylist Job at Loewe

LOEWE seeks a Fashion Stylist in Beverly Hills to curate personalized styling journeys for elite clients. The role involves leveraging a strong network of high net worth individuals, providing bespoke styling solutions, and driving sales of elevated pieces. Candidates should... 

Contract Lumber

Window and Door Installer Needed in the Great State of Ohio Job at Contract Lumber

 ...company matching contributions, paid vacation, paid holidays, short-term disability, product discounts and more. The Window & Door Installer is responsible for the installation and warranty service for window and door products. The Installer works under the general... 

Dental Metrics Maven

CAD/CAM Designer - Exocad Job at Dental Metrics Maven

 ...Senior ExoCad Designer All-on-X (Implant Restorations). Location: Phoenix, AZ State-of-the-Art Full-Service Dental Laboratory. Salary Senior Level : $90,000$130,000/year (based on experience). Join one of the most advanced full-service dental laboratories...