Customer Service Coordinator Job at Contech Engineered Solutions LLC, Irving, TX

bFAybzJGWnhDK2J1UExaSmdDZUR6TmFvMWc9PQ==
  • Contech Engineered Solutions LLC
  • Irving, TX

Job Description

Why Join Our Team?

At our company, our Customer Service Coordinators (CSC) are more than just service providers; they are central resources for customer support. As a CSC, you will manage the entire order flow process, from quote to manufacturing release, and strive to exceed customer expectations. You will handle everything from new account setup, pricing, quoting, collecting credit information, order processing, and assisting with aging resolution. As a key point of contact for buying customers across all our product lines, you will play a pivotal role in our customer-centric approach.

What We Offer:

  • Team Collaboration: Join a team-oriented environment where collaboration is not just a buzzword but a priority.
  • Work-Life Balance: We understand the importance of achieving your professional goals without compromising your personal life.
  • Career Growth: Be part of an industry leader renowned for world-class design, manufacturing, sourcing, and distribution, and take your career to the next level.
  • Comprehensive Benefits: We provide a comprehensive benefits package with options tailored to meet your needs and those of your family.

About the Role:

As a Customer Service Coordinator (CSC), you will:

  • Account Management: Establish and maintain specific account relationships, acting as the primary inside point of contact for buying customers from the initial quote through production.
  • Resource Support: Serve as the resource for information and problem-solving, collaborating with operations and field personnel to ensure customer satisfaction.
  • Order Processing: Directly facilitate customer requests for quotes and scope of work deliverables for all products in your assigned territory.
  • Order Management: Process orders, provide product submittals, drawings, down payment confirmations, and assist with problem resolution and receivables.
  • Data Management: Maintain project records, documentation, and data in our customer relationship management (CRM) system.
  • Product Knowledge: Develop a deep understanding of our manufacturing process and plant capabilities for products sold in your assigned market to exceed customer expectations.
  • Issue Resolution: Resolve inquiries related to errors in invoicing, pricing, or incorrect shipments, escalating as necessary.
  • Cross-Functional Collaboration: Coordinate with various internal departments, including Sales, Field Marketing, Manufacturing, Credit, and Operations, to ensure smooth operations and exceptional customer service.

Qualifications:

  • Bachelor’s Degree or equivalent combination of education and experience.
  • At least 1 year of customer service or sales experience, preferably with complex products in the construction or manufacturing industry.
  • Excellent written and verbal communication skills with the ability to collaborate effectively at all levels.
  • Strong problem-solving skills involving multiple variables.
  • Demonstrated analytical and technical competencies.
  • Proficiency in computer software, including MS Office and CRM databases.

If you are a highly motivated individual with a passion for exceptional customer service and are looking to grow your career in a dynamic and supportive work environment, we encourage you to apply for the Customer Service Coordinator position. Your dedication and expertise will make a significant impact on our commitment to customer satisfaction.

Ready to Apply?

  • The process is simple. Click on the “apply” button to get started. Good luck!

Job Tags

Similar Jobs

omni linen

omni linen , Delivery Driver , No CDL Job at omni linen

 ...?NoDoes the driver need to have a Doubles/Triples Endorsement?NoDoes the driver need to have a Passenger Endorsement?/tdNoFelonies?Dui?5-10 yrsTraffic tickets allowed in the last 3 years?2Any at fault accidents allowed in the last 3 years?NoDo you require... 

Thornley Corporate Solutions

Business Development Manager - Plastics/Injection Molding Job at Thornley Corporate Solutions

 ...Business Development Manager Plastics/Injection Molding (Remote, Detroit Preferred) Base: $120,000$125,000 + $3040K Commission | OTE $150K$160K+ | Full Benefits Are you a driven sales/account management professional with experience in plastics or injection... 

National Academy of Sciences, Engineering, and Medicine

Associate Director of Major Gifts, National Academy of Engineering Job at National Academy of Sciences, Engineering, and Medicine

 ...years of progressive experience in fundraising, development, or relationship management (preferably within a university or national think tank or national non-profit organization), with direct experience soliciting and securing grants or gifts from donors at the $50,000... 

Match Point Solutions

Senior Horizon VDI Architect Job at Match Point Solutions

 ...6+ Months Rate: $95-100/hr on W2 We are seeking a Senior Horizon VDI Architect to support a large-scale transition from Citrix to Omnissa Horizon and the migration of 40,000+ virtual workloads into Microsoft Azure for a major global financial institution... 

TLC Healthforce

Travel Licensed Practical Nurse LPN Job Job at TLC Healthforce

Embark on a transformative journey as a Licensed Practical Nurse (LPN) in the state of Washington, with a focused assignment in Tacoma...  .... This role isnt limited to a single location; our nationwide travel program provides opportunities to work across the United States,...