Customer Service Coordinator Job at Contech Engineered Solutions LLC, Irving, TX

bFAybzJGWnhDK2J1UExaSmdDZUR6TmFvMWc9PQ==
  • Contech Engineered Solutions LLC
  • Irving, TX

Job Description

Why Join Our Team?

At our company, our Customer Service Coordinators (CSC) are more than just service providers; they are central resources for customer support. As a CSC, you will manage the entire order flow process, from quote to manufacturing release, and strive to exceed customer expectations. You will handle everything from new account setup, pricing, quoting, collecting credit information, order processing, and assisting with aging resolution. As a key point of contact for buying customers across all our product lines, you will play a pivotal role in our customer-centric approach.

What We Offer:

  • Team Collaboration: Join a team-oriented environment where collaboration is not just a buzzword but a priority.
  • Work-Life Balance: We understand the importance of achieving your professional goals without compromising your personal life.
  • Career Growth: Be part of an industry leader renowned for world-class design, manufacturing, sourcing, and distribution, and take your career to the next level.
  • Comprehensive Benefits: We provide a comprehensive benefits package with options tailored to meet your needs and those of your family.

About the Role:

As a Customer Service Coordinator (CSC), you will:

  • Account Management: Establish and maintain specific account relationships, acting as the primary inside point of contact for buying customers from the initial quote through production.
  • Resource Support: Serve as the resource for information and problem-solving, collaborating with operations and field personnel to ensure customer satisfaction.
  • Order Processing: Directly facilitate customer requests for quotes and scope of work deliverables for all products in your assigned territory.
  • Order Management: Process orders, provide product submittals, drawings, down payment confirmations, and assist with problem resolution and receivables.
  • Data Management: Maintain project records, documentation, and data in our customer relationship management (CRM) system.
  • Product Knowledge: Develop a deep understanding of our manufacturing process and plant capabilities for products sold in your assigned market to exceed customer expectations.
  • Issue Resolution: Resolve inquiries related to errors in invoicing, pricing, or incorrect shipments, escalating as necessary.
  • Cross-Functional Collaboration: Coordinate with various internal departments, including Sales, Field Marketing, Manufacturing, Credit, and Operations, to ensure smooth operations and exceptional customer service.

Qualifications:

  • Bachelor’s Degree or equivalent combination of education and experience.
  • At least 1 year of customer service or sales experience, preferably with complex products in the construction or manufacturing industry.
  • Excellent written and verbal communication skills with the ability to collaborate effectively at all levels.
  • Strong problem-solving skills involving multiple variables.
  • Demonstrated analytical and technical competencies.
  • Proficiency in computer software, including MS Office and CRM databases.

If you are a highly motivated individual with a passion for exceptional customer service and are looking to grow your career in a dynamic and supportive work environment, we encourage you to apply for the Customer Service Coordinator position. Your dedication and expertise will make a significant impact on our commitment to customer satisfaction.

Ready to Apply?

  • The process is simple. Click on the “apply” button to get started. Good luck!

Job Tags

Similar Jobs

Ginas Tech Jobs

Pay-Per-Click (PPC) Paid Advertising Specialist, Google Ads Expert - Work From Home Job at Ginas Tech Jobs

 ...Job Description Pay-Per-Click (PPC) Paid Advertising Specialist, Google Ads Expert - Work From Home We are looking for...  ...expert to set up and manage the actual campaigns. This is a 100% Remote PPC Manager position. US based employees only. Eastern and... 

Ramsey Solutions

Copy Editor Job at Ramsey Solutions

 ...and outside/patio work and break areas).What Youd Do in This Role:Were on the hunt for a highly skilled, detail-obsessed Copy Editor with a sharp eye, a love for language, and a ridiculously high work ethic. This role isnt for a writer who edits on the sidewe... 

Mdd3 Logistics LLC

Amazon Delivery Driver Job at Mdd3 Logistics LLC

 ...MDD3 Logistics is a locally owned and operated Amazon DSP dedicated to providing exceptional delivery service to our community....  ...Location Address: DGI3 at 851 Boxwood Rd. Wilmington, DE 19804 Drive with us Apply Today! Job Description Compensation:... 

IVY LOGISTICS LLC

Delivery Drivers with your own Vehicle Job at IVY LOGISTICS LLC

 ...Job Description We are hiring full-time Independent Contractor Delivery Drivers with their own Vehicle for daily last-mile package delivery. This is not a load board and not a freight or box truck job. Youll be delivering small to medium-sized packages to residential... 

General Dynamics Information Technology

SURTASS Technical Advisor - NAVY C4I Job at General Dynamics Information Technology

 ...and secure. Job Description Job Title: Technical Advisor (Navy SURTASS) Description Summary: SURTASS provides an on-demand...  ...or be a graduate of US Navy electronics C school or equivalent civilian electronics technical school (Curriculum: maintenance,...