Job Description

Kingdom inQ Virtual Solutions is currently seeking 10 agents for a Customer Service Evaluator .

Do you have what it takes to be a virtual mystery shopper? Can you play a vital role in enhancing customer experiences by evaluating the service quality of various businesses? Kingdom inQ Virtual Solutions is looking for Customer Service Evaluator s who can provide valuable insights while posing as everyday customers. This part-time, flexible opportunity allows you to work from home and make a difference.

How we Serve

At Kingdom inQ Virtual Solutions, our mission is to empower candidates like you to deliver exceptional customer service. We believe in creating meaningful connections between companies and their customers by providing insightful feedback and actionable recommendations. Our Customer Service Evaluator s are at the forefront of this mission, helping to shape better customer experiences across diverse industries.

Requirements

Duties & Certification Obligation

As a Quality Assurance agent, you will:

1. Complete a certification course that typically takes 1-2 hours.
2. Join and participate in all communication channels made available to you for your success.
3. Upon certification, you will be assigned a test call to complete, which will showcase your knowledge and understanding of the project and its requirements moving forward.
4. Certified agents will be assigned a weekly list of businesses to call, where you will pose as a customer.
5. Document your experience, evaluating professionalism, product knowledge, engagement, and overall customer service.
6. Submit detailed feedback for each call, ensuring accuracy and thoroughness.

Expectations

• minimum of 6 months customer service experience (call center experience, virtual or in-office)
• consistently meet deadlines and follow provided guidelines
• perform calls independently with minimal supervision
• maintain high standards of accuracy and attention to detail in your evaluations
• demonstrate strong communication skills, both written and verbal

Compensation

• earn $3 per call, with the potential to makeup to $30 per week by completing 8 or more calls

Technical Requirements

• active phone line (mobile or landline)
• mobile device capable of downloading applications
• computer with a CPU (Intel or AMD) 2GHz processor or equivalent
• screen resolution of at least 1,280 x 720 (720p)
• internet explorer 9.0 or higher

Benefits

IMPORTANT INFORMATION

This is a short-term project with the potential for further opportunities based on performance. Consistent performance and meeting deadlines are critical for receiving regular call lists. Certification is mandatory to be eligible for assignments. While we strive to provide weekly lists, availability is not guaranteed and is influenced by your performance.

Ready to join our team and contribute to elevating customer service standards? Click below to apply and start your journey as a Customer Service Evaluator s with Kingdom inQ Virtual Solutions.

Kingdom inQ Virtual Solutions

Come for the OPPORTUNITIES. Stay for the SUPPORT!

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