Summary:
Under the direction of the Branch Manager (BM), the Customer Service Manager (CSM) is responsible for establishing a full-relationship with customers. The Customer Service Manager is personally committed to consistently creating a great customer experience by meeting a broad range of financial service needs. The CSM performs routine branch duties. In addition, the CSM is responsible for leading the branch team to attain branch goals. Adheres to all bank established policies, procedures and overall banking/compliance regulations.
Essential Job Functions:
6. Expert knowledge of Bank of Utah's depository products accounts, apps and online services along with a strong understanding of bank's products and services. Promote and refer other bank products/services to customers and convert service opportunities to sales when appropriate.
7. Actively develops, promotes, and leads awareness campaigns to help strengthen customer relationships.
8. Proactively seek solutions to customer service and efficiency issues. Troubleshoot online and mobile banking issues. Service customer accounts and requests accurately in accordance with bank policy and procedure.
9. Maintain comprehensive and up to date knowledge of banking regulations related to assigned job function. Complete required compliance and job specific training.
10. Actively participate and conduct weekly team meetings. Facilitate individual and group feedback/training sessions.
Additional Responsibilities:
Experience, Skills, and Education:
Supervisory Requirements
Working Conditions:
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