Job Description
Senior Customer Services Administrator
Position Summary
To manage customer accounts, process sales orders for spares, provide quotations and detailed proposals & support to all customers for Parker/Meggitt related products. This will include identifying and reconciling problems through interface with various departments: contracts, trade compliance, finance, reliability, engineering and other supporting departments to ensure complete adherence to compliance requirements.
Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Bachelor's Degree
Field of Study/Area of Experience: Business
6 years of experience working as a senior Administrator and managing customer accounts and supervising Admin personnel in a defense or aerospace environment.
Skills, Knowledge and Abilities
• Strong communication and interpersonal skills. Ability to develop and maintain excellent customer relationships
• Great communications skills - must be able to interface with senior management to escalate and help resolve customer conflicts.
• Strong skills in aerospace terms and conditions.
• OEM PSA / LTAs – Familiarity of OEM's Product Support Agreements is a must. Must be able to research and have a good understanding of customer agreements / requirements related to LTAs, and OEM PSAs.
• Conflict management skills when dealing with upset customers (email, phone or in person) is a plus
• Requires excellent planning, organizational and motivational skills.
• Knowledge of SAP/JDE MRP system extremely helpful
• Knowledge of military and commercial standards helpful.
• Knowledge of FAA PMA, DSA is a plus
• Proficient in MS Office: Outlook, Word, Excel, PowerPoint, and Access is a plus
• Time Management - Have the ability to prioritize workload and complete tasks on a timely basis.
• Requires strong interpersonal communications (written and verbal) with a positive attitude and ability to motivate others.
• Have the ability to maintain flexibility and be adaptable to the ever-changing needs of the Aftermarket workplace.
• Must be able to communicate effectively and professionally with all levels of management, as well as peers: coordinators, Finance (credit holds), Test group, reliability engineers, manufacturing engineer, trade compliance, shipping & receiving, and/or customers as circumstances dictate.
• Knowledge of a second language is a plus.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Tags
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