Job Description
Job Description:
ABOUT THE ROLE
For too long, wineries have lacked the tools and insights to operate like modern, efficient businesses. At InnoVint, we’re changing that. As the leading winery operating system, we empower wine businesses to optimize operations, enhance financial health, and scale sustainably. With 6,000+ winemakers relying on our software, a vibrant digital community of 900+ wine professionals, and a team that has collectively worked over 130 harvests and supported hundreds more, we are uniquely positioned to revolutionize the wine industry.
To continue driving this movement, we are seeking a highly motivated Customer Success Manager to oversee new implementations, foster operational change management, and ensure ongoing success for our largest, most complex winery customers.
WHAT YOU'LL BE DOING
This role is perfect for someone that has superior project management, problem solving, relationship management, and communication skills coupled with robust experience in wine production and winery operations at large-scale wine organizations.
You will be responsible for overseeing customer success implementing InnoVint’s product suite of GROW, MAKE, FINANCE, and SUPPLY, navigating customer success from sales handoff to data migration, user trainings, and operational consulting across their sites while managing a variety of internal, external, and partner engagements. You’ll be responsible for relationships at all levels of a winery organization from cellar staff to executive leadership across finance, operations, compliance, and general management.
Your optimal onboarding process consists of:
- A sales-to-CS handoff that is thorough and informational
- A kickoff call with clear success criteria
- Product trainings that orient customers to InnoVint
- Regular implementation check-in and progress-updates
- Facilitating communications across key contacts to support other software integrations with InnoVint
- A go-live that lets customers know they are considered fully implemented and sets expectations with customers about ongoing success and support
Your value-adding touch points with customers throughout their journey after onboarding include:
- Frequent customer check-ins to confirm and expand value
- Ongoing product education and best practice consultation
- Strategic reengagement in the case of any challenges to adoption or customer satisfaction
- Participate in in-market events with customers that drive greater product adoption and encourage referrals
- Host onsite visits, meetings, and meals that deepen our relationships with customers
In addition, you will:
- Develop loyal brand advocates
- Support the late stage sales process
- Recommend product enhancements
- Report to Leadership
WHAT YOU BRING & WHO YOU ARE:
-Large-scale winery operations experience: 3+ years in a mid-level role or higher having spanned winemaking, vineyard tracking/harvest management, cellar operations, and enology.
- Strong understanding of winery operations
- Experience with modern winery management software
- Highly effective project manager of complex implementations
- Knowledge of APIs, data structures, and integrations
- Outstanding communicator with a dynamic personality
- Scrappy, hands-on executer
- Experience with modern SaaS tools
- Located in the Northern California with a willingness to travel, or in/around a winegrowing region with easy access to the major producers on the West Coast
COMPENSATION & BENEFITS:
InnoVint’s compensation program delivers above-market compensation based on role, experience, industry, and geography. Total compensation includes base salary, stock options (ISOs), as well as a benefits package including:
- Medical, Dental, Vision health insurance
- 401(k) plan
- Paid parental leave
- Open vacation and sick time policy
- Communications allowance
- Wellness program allowance
WANT TO LEARN MORE?
Follow the link to apply to learn more about the Customer Success Manager Role at InnoVint, and submit your application!
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Job Tags
Full time,