Purpose:
We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.
Roles & Responsibilities:
Manage customer onboarding and product training.
Educate customers on the use and benefits of our products and services.
Ensure customers get fast time-to-value.
Keep clients engaged and regularly using products (increasing adoption).
Build customer loyalty and reduce churn (increasing retention).
Developing a positive customer experience and fostering healthy working relationships.
Assist customers with setting up and navigating our platform.
Promote the value of the products.
Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).
Solve customers’ issues and problems proactively.
Assist in creating training courses and educational materials.
Review customer complaints and concerns and seek to improve the customer experience.
Record and report customer feedback to upper management.
...directed by the Family Service Director. Funeral Assistants are part time and work varied shifts. Education and Experience ~ High school... ...deceased persons Able to work a flexible schedule Evening and some weekend work required Bilingual a plus...
...Requisition ID:883336 Total Rewards: Benefits/Incentive Information At Target Optical, we help people see and look great and have a blast doing it! We make caring for peoples vision fun. Theres always more to see at Target Optical more style, more...
...Contractor, has IMMEDIATE OPENINGS for Full-Time and Part-Time drivers to provide delivery services to homes and businesses in the West Omaha, NE... ...at Omaha, NE FedEx terminal to pick up vehicle and packages Accurately make 115-220 stops per day in West Omaha, NE...
...Voice Speech Tuning Audio Specialist/Engineer Location: Hybrid Offices:Vienna, VA, Winchester, VA, San Diego, CA or Pensacola, FL Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description: Skills: Ability...
...experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there...