Purpose:
We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.
Roles & Responsibilities:
Manage customer onboarding and product training.
Educate customers on the use and benefits of our products and services.
Ensure customers get fast time-to-value.
Keep clients engaged and regularly using products (increasing adoption).
Build customer loyalty and reduce churn (increasing retention).
Developing a positive customer experience and fostering healthy working relationships.
Assist customers with setting up and navigating our platform.
Promote the value of the products.
Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).
Solve customers’ issues and problems proactively.
Assist in creating training courses and educational materials.
Review customer complaints and concerns and seek to improve the customer experience.
Record and report customer feedback to upper management.
...CDL-A Trainee Truck Driver | Paid Training Program | Salt Lake City, UT No Class A Experience Required Paid Training from Day One If youre a newly licensed CDL-A... ...mentorship, and a direct path to a solo OTR driving position with consistent miles and reliable...
...Digital Marketing Strategist focusing on Paid Social. Strengthen 829s secret sauce by applying your comprehensive understanding of pay-per-click advertising and all of the technical and soft skills that go into driving a successful campaign and client relationship. Youll...
...guidance, the School is adding a new Associate Director of College Counseling to its dynamic and highly collaborative team. This addition... ..., disability, protected veteran status or military status, genetic information, or any other category protected under applicable...
...Job Details: Scrum Master Our client is seeking a Scrum Master to add to their growing team. This is a 6 month contract to hire position with a rapidly growing, industry leading company. This role will work on a hybrid model out of their Philadelphia office....
...accidents are subject to Safety Review. Termination - Needs 6 months of safe Driving after a termination for safety Felony amp; Misdemeanor Convictions - :No drug/possession charges in the last 5 years and no more than two in a life time :No...