Customer Success Manager Job at Lucidya, Saudi Arabia

a3ZtaDMxOTFEK2ZvUDdOT2lTU0d4OTJtMEE9PQ==
  • Lucidya
  • Saudi Arabia

Job Description

Purpose:

We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.

Roles & Responsibilities:

  • Manage customer onboarding and product training.

  • Educate customers on the use and benefits of our products and services.

  • Ensure customers get fast time-to-value.

  • Keep clients engaged and regularly using products (increasing adoption).

  • Build customer loyalty and reduce churn (increasing retention).

  • Developing a positive customer experience and fostering healthy working relationships.

  • Assist customers with setting up and navigating our platform.

  • Promote the value of the products.

  • Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).

  • Solve customers’ issues and problems proactively.

  • Assist in creating training courses and educational materials.

  • Review customer complaints and concerns and seek to improve the customer experience.

  • Record and report customer feedback to upper management.

Job Tags

Similar Jobs

Crimson Education

Country Manager, Canada (Relocation/Remote) Job at Crimson Education

 ...transforms future generations lives? Crimson Education is a global EdTech company founded in 2013 with the idea that through personalised...  ...acumen, and a deep passion for education. This full-time, remote role is based in Canada, with flexibility required to connect... 

Cornerstone Building Brands

Production Associate Night Shift Job at Cornerstone Building Brands

 ...Job Description JOB DETAILS Base Pay: $18.00 per hour, plus $1.00 shift differential per hour Night Shift: 7 pm-7 am on a 2-2-3 Schedule Benefits Start Day 1 On Demand Pay (Access to Your Pay When You Need It) Weekly Pay DUTIES AND RESPONSIBILITIES... 

University of La Verne

Educational Leadership Part-Time Clinical Adjunct Faculty Pool Job at University of La Verne

 ...University of La Verne Educational Leadership Part-Time Clinical Adjunct Faculty Pool Job Description Summary: University of La Verne's LaFetra College of Education invites applications for part-time clinical faculty who will be teaching, supporting, and developing... 

University of St Thomas

Clinical Education Faculty, School of Law Job at University of St Thomas

 ...located in Minnesota, several with headquarters in Minneapolis or its surrounding communities, including 3M, Target, Cargill, Best Buy, Ecolab, UnitedHealth Group, and General Mills. The Twin Cities are known for their cultural and social amenities and have been... 

Power Of Fitness

Data and Records Clerk Job at Power Of Fitness

 ...Description Job Title: Data and Records Clerk Hybrid Location...  .../week onsite) Job Type: Full-time Pay: $27.00 - $32.00 an hour...  ...tasks. As an integral part of our operations team, you will...  ...support tickets related to data entry, documentation, and record requests...