Customer Success Manager Job at Lucidya, Saudi Arabia

a3ZtaDMxOTFEK2ZvUDdOT2lTU0d4OTJtMEE9PQ==
  • Lucidya
  • Saudi Arabia

Job Description

Purpose:

We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.

Roles & Responsibilities:

  • Manage customer onboarding and product training.

  • Educate customers on the use and benefits of our products and services.

  • Ensure customers get fast time-to-value.

  • Keep clients engaged and regularly using products (increasing adoption).

  • Build customer loyalty and reduce churn (increasing retention).

  • Developing a positive customer experience and fostering healthy working relationships.

  • Assist customers with setting up and navigating our platform.

  • Promote the value of the products.

  • Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).

  • Solve customers’ issues and problems proactively.

  • Assist in creating training courses and educational materials.

  • Review customer complaints and concerns and seek to improve the customer experience.

  • Record and report customer feedback to upper management.

Job Tags

Similar Jobs

EFCO

District Manager Job at EFCO

 ...Lead and Grow with EFCO as a District Manager Are you a results-driven leader with a passion for sales, team development, and operational excellence? EFCO is looking for a District Manager to drive growth, profitability, and efficiency within the EFCO Sales & Service... 

ACU

Analytical Research Chemist Job at ACU

Analytical Research ChemistJob no: 494236Work Type: Staff full-timeLocation: AbileneCategories: Staff, NEXT LabAbout ACUACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the... 

Baker Construction

Finisher Job at Baker Construction

FinisherCompany Name: Baker Concrete Construction, IncLocation:Arlington, VA, US, 22201**Req ID** : 6812**Travel:** Up to 25%**Number of Openings:** 5Find a greater purpose with a team that puts people first. Baker Construction is the nation's top specialty concrete... 

Express Employment Professionals - Baltimore

Paint Finisher Job at Express Employment Professionals - Baltimore

 ...A Paint Finisher is responsible for preparing, coating, and finishing surfaces to meet quality standards in manufacturing, automotive, construction, or industrial environments. This role ensures that all painted products have a smooth, even, and durable finish while following... 

Market Street Staffing

Locum | General Surgery Clinic Nurse Practitioner/Physician Assistant Job at Market Street Staffing

 ...Requirements: Master of Science in Nursing (MSN) degree focused on an NP...  ...., American Academy of Nurse Practitioners [AANP]) Active and...  ...requirements may vary, most locum APP positions prefer candidates...  ...Additional Notes: Locum tenens APP positions are temporary assignments...