Purpose:
We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.
Roles & Responsibilities:
Manage customer onboarding and product training.
Educate customers on the use and benefits of our products and services.
Ensure customers get fast time-to-value.
Keep clients engaged and regularly using products (increasing adoption).
Build customer loyalty and reduce churn (increasing retention).
Developing a positive customer experience and fostering healthy working relationships.
Assist customers with setting up and navigating our platform.
Promote the value of the products.
Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).
Solve customers’ issues and problems proactively.
Assist in creating training courses and educational materials.
Review customer complaints and concerns and seek to improve the customer experience.
Record and report customer feedback to upper management.
...TKO Valdosta Nissan Mitsubishi is looking for an experienced and motivated Automotive Finance Manager to join our winning team! What We Offer ~ Health, vision, dental, and life insurance ~ Competitive compensation ~ Investment opportunities ~ TKO Employee Scholarship...
...and media investment Company that owns and operates over 25 authoritative brands across diverse verticals, including entertainment, sports, technology, automotive, gaming, lifestyle and travel. Valnet is committed to producing premium content, and we therefore...
...We are committed to helping individuals work independently, earn reliably, and build long... ...-term career and income stability from home. If you are seeking a flexible, remote... ...Morning, afternoon, evening and overnight options available Compensation varies...
...opportunities for all ages, and a growing business community. The role you'll contribute to: Responsible for assisting licensed anesthesia providers with patient care and equipment maintenance for routine surgical cases. This position ensures the proper functioning...
...Kids Crunch Attendant| Fit Fusion Overview The Kids Crunch Attendant will allow our gym members to comfortably enjoy their workout knowing that their child is being safely cared for. Kids attendants are focused on providing a positive childcare experience to Crunch...