Purpose:
We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.
Roles & Responsibilities:
Manage customer onboarding and product training.
Educate customers on the use and benefits of our products and services.
Ensure customers get fast time-to-value.
Keep clients engaged and regularly using products (increasing adoption).
Build customer loyalty and reduce churn (increasing retention).
Developing a positive customer experience and fostering healthy working relationships.
Assist customers with setting up and navigating our platform.
Promote the value of the products.
Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).
Solve customers’ issues and problems proactively.
Assist in creating training courses and educational materials.
Review customer complaints and concerns and seek to improve the customer experience.
Record and report customer feedback to upper management.
...corrective and preventative solutions and actions. Experience in working with PLC, HMI, robotics, and vision systems. Project... ...Transparency Non Discrimination Provision at this link . Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on...
...of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. Were... ...Technical Sales Specialist ~ Position Status: Full Time Work from Home ~ Hours of Work: Monday-Friday, 9:00am 10:00pm EST ~ Rate...
...Job Description Summary GE Aerospace is establishing our new GE Indy facility, and we're looking for a proven transition leader to deliver a safe, on-time, and on-budget move while enabling product readiness. In this role, you will lead CAPEX execution, equipment identification...
...Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.Equal...
...industry leading multi-disciplinary team is looking for a Roadway Project Manager for their Cincinnati, Ohio team! Responsibilities:... ...specifications and probably construction cost estimates Supervise entry-level engineer design activities Occasional client contact...