Customer Success Manager Job at Lucidya, Saudi Arabia

a3ZtaDMxOTFEK2ZvUDdOT2lTU0d4OTJtMEE9PQ==
  • Lucidya
  • Saudi Arabia

Job Description

Purpose:

We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.

Roles & Responsibilities:

  • Manage customer onboarding and product training.

  • Educate customers on the use and benefits of our products and services.

  • Ensure customers get fast time-to-value.

  • Keep clients engaged and regularly using products (increasing adoption).

  • Build customer loyalty and reduce churn (increasing retention).

  • Developing a positive customer experience and fostering healthy working relationships.

  • Assist customers with setting up and navigating our platform.

  • Promote the value of the products.

  • Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).

  • Solve customers’ issues and problems proactively.

  • Assist in creating training courses and educational materials.

  • Review customer complaints and concerns and seek to improve the customer experience.

  • Record and report customer feedback to upper management.

Job Tags

Similar Jobs

Central Maintenance & Service

Evening Office Cleaner Job at Central Maintenance & Service

 ...Monday - Friday ~6:00 pm - 9:00 pm ~$15.00/hr JOB DUTIES INCLUDE: Dusting, vacuuming, mopping, disinfecting, restroom cleaning trash removal as well as other general cleaning duties. Stock and maintain cleaning supplies Ensure all cleaning duties are... 

Coach

Lead Supervisor Job at Coach

Coach is seeking a Lead Supervisor in Jacksonville, FL, to drive sales and elevate customer experiences. This role involves leading a team, maintaining brand standards, and analyzing sales data to enhance performance. Ideal candidates will have leadership experience in... 

MML Alliance

OTR CDL Class A Truck Driver - Owner Operator Job at MML Alliance

 ...Job Type: Contract License Requirement: CDL Class A Position Type: Over-the-Road (OTR) 48 States Equipment Type...  ...Alliance is offering a Lease-to-Buy (LTB) program for CDL-A drivers who are looking to own their truck while earning a competitive... 

Pixalate, Inc.

Technical Copywriter (Social Media & Video Content ) Job at Pixalate, Inc.

 ...Job Title: Technical Copywriter (Social Media & Video Content ) Location: DC/VA Role: Full-Time Minimum Experience: 3 years...  ...product, and design teams to ensure cohesive messaging. Integrate SEO principles and content performance data into the creation... 

Heritage Construction Co., LLC

Outside Sales Representative - Paid Training (up to 90 days) + Uncapped Commission ($150K+ 1st year) Job at Heritage Construction Co., LLC

 ...meet new people, and make a real impact in your community. Unlimited earnings. Base pay + commission during training (up to 90 days), then uncapped commission. Top reps make $500K+ a year! Paid training. No experience? No problem. We'll teach you how to win....