Customer Success Manager Job at Lucidya, Saudi Arabia

a3ZtaDMxOTFEK2ZvUDdOT2lTU0d4OTJtMEE9PQ==
  • Lucidya
  • Saudi Arabia

Job Description

Purpose:

We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.

Roles & Responsibilities:

  • Manage customer onboarding and product training.

  • Educate customers on the use and benefits of our products and services.

  • Ensure customers get fast time-to-value.

  • Keep clients engaged and regularly using products (increasing adoption).

  • Build customer loyalty and reduce churn (increasing retention).

  • Developing a positive customer experience and fostering healthy working relationships.

  • Assist customers with setting up and navigating our platform.

  • Promote the value of the products.

  • Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).

  • Solve customers’ issues and problems proactively.

  • Assist in creating training courses and educational materials.

  • Review customer complaints and concerns and seek to improve the customer experience.

  • Record and report customer feedback to upper management.

Job Tags

Similar Jobs

SAIC

Navy Anti Submarine Training Analyst Job at SAIC

 ...prepare for deployment. The ideal candidate would be a former U.S. Navy Officer or Senior Enlisted member with knowledge of the latest...  ...engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes... 

EssilorLuxottica Group

Senior Counsel Associate General Job at EssilorLuxottica Group

 ...on LinkedIn. GENERAL FUNCTION The Sr. Associate General Counsel is responsible for overseeing legal aspects of commercial client...  ...the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.... 

U WINN AUTO SERVICE

Auto Mechanic Job at U WINN AUTO SERVICE

 ...U Winn Auto Service in Lake City, GA is looking for one auto mechanic to join our team. We are located on 1923 Forest Park Unit 1. Our ideal candidate is attentive, ambitious, and engaged. Responsibilities Auto technician must be able to perform the following duties... 

Sail

Affordable Assistant Property Manager Job at Sail

 ...Legendary Service and Operational Mastery across every community we manage. We believe in giving our personal best, valuing relationships,...  ...share that purpose. Key Responsibilities Property Management Lead and manage the day-to-day operations of the... 

Robert Half

Data Entry Clerk Job at Robert Half

Description We are looking for an organized and meticulous Data Entry Clerk to join our team on a contract basis in Andover, Massachusetts...  ...are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired...