Purpose:
We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.
Roles & Responsibilities:
Manage customer onboarding and product training.
Educate customers on the use and benefits of our products and services.
Ensure customers get fast time-to-value.
Keep clients engaged and regularly using products (increasing adoption).
Build customer loyalty and reduce churn (increasing retention).
Developing a positive customer experience and fostering healthy working relationships.
Assist customers with setting up and navigating our platform.
Promote the value of the products.
Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).
Solve customers’ issues and problems proactively.
Assist in creating training courses and educational materials.
Review customer complaints and concerns and seek to improve the customer experience.
Record and report customer feedback to upper management.
...Industrial Painter Job Summary: Painters are responsible for applying coatings to finished fabricated products in accordance with job requirements. This role involves operating painting equipment, reading and interpreting printed paint sheets to determine which...
Job Summary: Kids 'R' Kids Learning Academy is seeking a passionate Curriculum Coordinator to enhance our educational programs. This role involves implementing the Kids 'R' Kids Curriculum and providing ongoing support to classroom teachers while aiding in the overall...
Terms of employment Annual Salary $50K~ $60K Type of Work Full Time Type of Job Production Quality Control Location USA Georgia Duluth Benefits Bonus, Paid Vacation Qualifications Education Bachelor's Degree Career Newcomer...
...opportunity. Hiring Manager: Swati Banerjee Requisition #: 75250 The Role at a Glance We are excited to onboard a MuleSoft Developer to our Wholesaler Experience team. Background Details: Lincolns IT organization is seeking a Sr. MuleSoft...
ResponsibilitiesWe're looking for an AI Policy Researcher who will support the Value Research Team in tracing and analyzing legislation, guidance, and policy to guide an agency's AI adoption strategy. The role is focused on research, analysis, and strategic thinking that...