Desktop Support Technician Job at RICEFW Technologies Inc, Trenton, NJ

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  • RICEFW Technologies Inc
  • Trenton, NJ

Job Description

Seeking a skilled IT Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks.

Seeking a skilled IT Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks. This role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues, manage hardware/software rollouts, and provision access across platforms such as Azure AD, GitHub, Salesforce, and Microsoft 365.

Key Responsibilities

  • Package and deploy software via Microsoft Intune
  • Configure Zscaler Private Access (ZPA) policies and groups
  • Support hardware replacement and device setup
  • Troubleshoot Windows 11 auto-enrollment and security features
  • Assist with Android and cross-device enrollment
  • Migrate users from Avaya to Microsoft Teams Phones
  • Provision and manage accounts across Azure AD, GitHub, Salesforce
  • Respond to Tier 1/2 technical support requests
  • Maintain system setup and support documentation
Required/Desired Skills
Skill Required /Desired Amount of Experience Candidate Experience(in Years) Last Used (in Year)
IT support or endpoint administration Required 3 Years
Windows 11 OS configuration and troubleshooting skills Required 3 Years
Dell/HP PC hardware configuration and troubleshooting skills Required 3 Years
Proficient with Intune AND Azure AD Required 3 Years
MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) Required 3 Years
Familiarity with Microsoft 3NA account management Required 3 Years
Experience with ZPA or similar Zero Trust access tools Required 3 Years
Familiarity with GitHub and Salesforce Required 3 Years
Knowledge of SCCM for computer imaging (for device configuration) AND trouble ticket resolution and workflows Required 3 Years
Public-sector or multi-project environment experience is a plus Highly desired 3 Years
Questions
No. Question Candidate Response
Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2 What is your candidate's email address?
Question3 Where does your candidate currently reside (City & State)?
Question4 If your candidate resides more than 1 hour from the Client site, will your candidate relocate for the position?
Question5 Is your candidate available for a Round 1, in-person interview?

Job Tags

Relocation,

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