Provides technical support by telephone, remote technology, and on-site to computer users statewide. Requests are generally logged into the computerized tracking system before escalation. Records solutions in the solutions database or other forms of documentation. Communicates to the affected parties the status of requests.
Location Requirements
Candidate must be local or willing to commute or relocate.
Candidate Must Be Local
Additional Location Details (City, State) :
Background Verification
Background check will be requested by the agency at the time the candidate is selected.
| Qualification Required | ||||
| Skills | Networking | TCP/IP | Novice (1-3 Years) | Yes |
| Skills | Networking | UDP | Novice (1-3 Years) | Yes |
| Skills | Operating Systems | Windows 9x/2000/XP/NT/Vista/7 | Novice (1-3 Years) | Yes |
| Skills | Others | Communication skills both verbal and written | Proficient (4-6 Years) | Yes |
| Skills | Others | Learning ability | Proficient (4-6 Years) | Yes |
| Skills | Others | Team work | Proficient (4-6 Years) | Yes |
| Skills | Security | Active Directory | Novice (1-3 Years) | Yes |
| Skills | Tools | MicrosoftOffice | Novice (1-3 Years) | Yes |