Desktop Support Technician Job at SpikeIT Global Solutions, Inc., Trenton, NJ

a3YydDNGUjhDT3J1UGJWTmlpR0N4TmF1MFE9PQ==
  • SpikeIT Global Solutions, Inc.
  • Trenton, NJ

Job Description



 

Job Description



Job Description

: We are seeking a Desktop Support Technician to provide hands-on technical support for in-house teams. This 100% onsite role involves resolving helpdesk tickets, troubleshooting hardware/software issues, and ensuring seamless desktop system operation. Candidates must have strong customer service skills and expertise in Windows-based systems, Dell hardware, and Office365.

 

Key Responsibilities:

  • Provide deskside support for PCs, laptops, tablets, and peripherals.
  • Troubleshoot Windows 10/11, Dell hardware, and peripheral issues.
  • Support Office365 (Teams, Email, OneDrive, SharePoint).
  • Image and deploy computers using SCCM; encrypt drives with BitLocker.
  • Set up workstations (PCs, monitors, phones, software, accounts).
  • Resolve network, software, and printing issues.
  • Use remote tools (e.g., Quick Assist, GoToAssist) for support.
  • Escalate urgent issues and redirect non-deskside problems.
  • Collaborate with vendors to resolve technical issues.
  • Prepare activity reports.

 

Required

Qualifications

:

  • 5+ years of experience in:
    • Hands-on deskside PC/laptop/tablet support.
    • Troubleshooting Windows 10/11 and Dell hardware.
    • Supporting PC peripherals and Microsoft Office Suite.
    • Imaging computers with SCCM and setting up workstations.
    • Using remote assistance tools (Quick Assist, GoToAssist).
    • Supporting Office365 applications.
    • Customer service skills.

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Contract work, Work at office, Remote work,

Similar Jobs

Vensure Employer Solutions

Freight Broker - Remote Job at Vensure Employer Solutions

 ...Position Summary A freight broker serves as amiddleman between companies that need to ship goods and the carriers that transport those goods. Here are some of their main responsibilities Essential Duties and Responsibilities Connecting Shippers and Carriers: They... 

Business Web Solutions

Trainee Web Developer Job at Business Web Solutions

 ...This is a remote position. Join Business Web Solutions as a Web Developer (Entry Level) and work on active web projects that reach real customers. This Internship typically runs for 16 months, aligned with team needs and your availability. You will ship small features... 

PM2CM

Plumbing Surveyor Field Supervisor Job at PM2CM

 ...PM2CM, Inc. is seeking a highly skilled Plumbing Surveyor Field Supervisor to join our team. As a Plumbing Surveyor Field Supervisor, you will play a vital role in overseeing and managing plumbing projects for our clients. With a strong focus on program and project management... 

Aflac, Incorporated

Sr Valuation Analyst Job at Aflac, Incorporated

 ...business is about being there for people in need. So, ask yourself, are you the duck? If so, theres a home, and a flourishing career for you at Aflac. Work Designation. Depending on your location within the continental US, this role may be hybrid or remote... 

Town of Rockland

Part-Time Receptionist - Council on Aging Job at Town of Rockland

 ...organized, and service-oriented individual to serve as a Part-Time Receptionist at the Nyman Senior Center within the Council on Aging (COA). This role...  .... Key Responsibilities Greet and assist senior citizens, visitors, program instructors, and Town personnel...