Job Description

Job Announcement: Director, Continuous Improvement

Amid clinical workforce shortages, rising healthcare costs and concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.

Here at IMPaCT Care ( we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity. We find, train, and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 77 organizations like Kaiser Permanente, CVS and United Way. Across multiple randomized controlled trials ( IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We're making waves: on CNN ( in WaPo ( at the Fed ( is even a new Medicare billing code ( for Community Health Workers that is modeled after IMPaCT.

We're changing the game, but also know the importance of enjoying the journey. That's why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun. Plus you get to work from home. 

Interested? Read on.

Who you are:

You are obsessed with continuous improvement and process refinement. Your flow state comes at the intersection of operational excellence and finding creative solutions to problems. You can carefully listen to a group of people describing a set of constraints, synthesize this information, and suggest simple and effective solutions. You can inquire and help that same group see problems or opportunities they may not yet see. You can apply lean and agile principles to departments as diverse as human resources and information technology. You like both breaking new ground and continuously improving existing workflows to maximize efficiency, and you know when to do which. You are an expert in using data to audit teams. You are equally comfortable working with Community Health Workers, C-suite executives, and community-based leaders; and you have the skills and track record of leading by influence.

What you'll do: You will ensure that every person and every part of IMPaCT delivers on our reputation of excellence, and does so with efficiency. You will report directly to the CEO. You will collaborate with departmental leaders and subject matter experts to build and continuously refine and strengthen auditable systems across all parts of the organization including hiring, training, finance, and information technology. Specifically, you will: 

• Help departments list and prioritize systems improvement projects using a Kanban board.
• Lead structured systems refinement sessions to articulate the problems teams need to solve, and then design new or improved systems to solve these problems. For example, a finance leader may identify an overly manual customer invoicing process as the problem to solve. You will help the finance team design an auditable, efficient system that works well for all end users. 
• Partner with departmental leaders on change management to ensure consistent adoption of the new or improved system in day-to-day operations.
• Audit the systems you have built across departments, using audits and key performance indicators to drive data-driven performance management in collaboration with departmental leaders and the CEO
• Continuously improve systems based on end-user feedback.

What you bring:

• Preferred: Masters Degree in Systems Engineering, Operations Research or other relevant field. 
• 3- 6 years experience designing and maintaining large-scale systems in complex industries like manufacturing, aviation or healthcare. 
• Experience leading cross-functional initiatives, project management, and continuous improvement efforts

One of our core values is to create a diverse workplace that welcomes and values each team member's unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace. 

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