Job Description

Salary and Benefits

PLEASE NOTE:   The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $95,000 per year to $120,000 per year.

This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President.

The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans.  The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement. The CSU has 14 paid holidays, one personal holiday and the position earns 24 days of vacation and 12 days of sick leave per year. For more information on the benefits program, please visit  our benefits website. The  CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Administrator II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Reporting to the Assistant Vice President (AVP) of University Extension, the Director for International Programs is tasked with developing and executing strategies to elevate the international presence of our campus. This includes crafting both short-term and long-term recruitment plans aimed at expanding and sustaining inbound student pipelines. The Director oversees the day-to-day management of staff and operations in key departments such as International Admissions, International Programs, and Study Abroad, ensuring organizational efficiency and process management. Additionally, they lead strategic planning and implementation efforts, aligning administrative and student services with international objectives while driving forward recruitment initiatives.

This position is pivotal to the university's commitment to increasing international student enrollment and fostering student success. The Director assumes a critical role in managing the international admissions unit and overseeing international recruitment and enrollment management. They collaborate closely with university leadership and the AVP to drive international recruitment initiatives forward.

Moreover, the Director is tasked with managing the day-to-day operations of International Programs, ensuring alignment with the vision and direction set forth by the AVP. This includes overseeing staff, administrative processes, organizational management, and fostering collaboration among International Program units. This position implements strategies to enhance international programs and services, supporting the University's internationalization efforts.

The Director of International Programs serves as the campus senior international officer providing vision and leadership in international engagement strategies.  The SIO represents the University and advises university leadership of opportunities as well as risks associated with global education.  Key areas of focus are international education, enrollment, partnerships, compliance with immigration regulations and student success. 

Responsibilities

Develop and Oversee Student Recruitment / Retention:

• Lead the creation, execution, supervision, and evaluation of international marketing endeavors, encompassing budget allocation, staff assignments and training, production of marketing materials across various media platforms, as well as tracking and assessment procedures.
• Spearhead the development and negotiation of international agreements with educational and corporate entities abroad, fostering opportunities such as internships, student research programs, semester abroad initiatives, and collaborative curriculum development.
• Conduct market surveys and analysis to pinpoint emerging target markets for international student recruitment, emphasizing growth and diversity. Craft and implement an annual marketing and recruitment strategy, ensuring achievement of set targets. Recruitment tactics will encompass collaboration with service agencies overseas, active participation in educational and recruitment expos, and facilitation of articulation agreements with community colleges to facilitate international student transfers.
• Maintain an up-to-date understanding of pertinent business and marketing dynamics, continually gathering and analyzing market data and insights.
• Establish and enforce policies, protocols, and objectives pertinent to marketing, program development, agent relationships, and liaisons with both the University and government bodies.
• Cultivate and sustain a robust global network of contacts, resources, and information to bolster and optimize marketing and associated activities.
• Partner with key stakeholders across the University to develop innovative initiatives that align with the institutional mission, ensuring relevance and impact.
• Coordinate and provide support for the recruitment and retention efforts targeting international students.

International Programs / Study Abroad / Admissions:

• Provide leadership, supervision, and guidance to the international staff, focusing on strategic planning, training, program management and enhancement. Collaborate with the AVP of University Extension in establishing program objectives and standards of accountability.
• Champion global learning initiatives and foster cross-cultural interactions among domestic and international students and faculty members.
• Oversee the International Admissions unit, catering to applicants from abroad and students within the U.S. on student visa status, as well as those with academic records from non-U.S. institutions. Additionally, ensure adherence to University and CSU admissions policies and procedures.
• Offer guidance to faculty members organizing short-term study abroad programs, aiding in grant applications, scholarship opportunities, and the establishment of partnerships with global universities.
• Supervise services provided to visiting scholars and students, ensuring compliance with CSU, state, and federal regulations, including SEVIS requirements.
• Provide leadership and direction to staff members to enhance the recruitment and retention efforts targeting international students.
• Foster cooperation and communication among relevant reporting units, as well as between the division and the University and broader community, with a focus on all facets of internationally related activities.
• Address faculty, staff, and student concerns related to international studies, programs, and services, while overseeing the ongoing development of international student orientation programs and emergency response planning. Establish an assessment framework for all international programs.
• Exercise oversight of the J-Visa Exchange visitor program, ensuring the provision of quality advising and services to visiting scholars and students, while maintaining compliance with U.S. Federal and State Department regulations.

Senior International Officer:

• Serve as an adviser to the AVP of University Extension and other senior management in the area of immigration law and other regulations relevant to non-immigrant students and exchange visitors.
• Promote, coordinate and assist with the management of external relations to international educational organizations business and governments.
• Host and oversee international visitors; this includes arrangements for events and University business.
• Represent and promote University programs and interests in organizations, associations and within the CSU.

Operations Management:

• Manage the day-to-day operations of International Programs, including International Admissions, and Study Abroad.
• Oversee administrative processes, including budgeting, staffing, and resource allocation, to ensure efficient and effective operations.
• Develop and implement organizational policies and procedures to support the delivery of international programs and services.
• Foster a culture of collaboration, innovation, and excellence within International Programs.
• Coordinate with other University departments and stakeholders to ensure alignment of international programs with institutional goals and priorities.
• Monitor and evaluate the performance of International Programs units and implement strategies for continuous improvement.
• Ensure compliance with relevant policies, regulations, and accreditation standards in all aspects of operations management.

Other Duties as Assigned. 

Minimum Qualifications

• A Bachelor's degree.
• Minimum three (3) years managing, hiring, training, directing, and evaluating professional staff.

Required Qualifications

• Experience with managing a staff.
• Understanding of the landscape of public higher education.
• In-depth knowledge of regulations governing international students and exchange visitors.
• Proficiency in using the Student & Exchange Visitor Information System (SEVIS).
• Excellent communication and interpersonal skills, with the ability to effectively engage with diverse populations.
• Ability to thrive in a fast-paced, entrepreneurial, student-centered organization.
• Proficiency in integrating technology for recruiting and retaining international students.
• Familiarity with Customer Relationship Management (CRM) systems, databases, and social media platforms for recruiting and retaining international students.
• Background in planning and executing strategic plans.
• Previous involvement in establishing and managing international partnerships, contracts, Memorandums of Understanding (MOUs), and agreements.
• Experience managing personnel and working with diverse groups.
• Demonstrated ability to handle complex international crises and situations.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. CSUEB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website  here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available  here.

At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Director, International Programs and Senior International Officer will be evaluated on each.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

About Cal State East Bay

Become a part of California State University, East Bay's 50-year tradition of academic excellence. We are an academically rich, multicultural learning environment that has prepared 90,000 graduates for productive careers.As a CSUEB Faculty/Staff member, you'll enjoy outstanding benefits that support work/life quality, including fee waiver exemption, recreational fitness facilities, arts and cultural events discounts, and more. Together, we can make a difference!

Connections working at Cal State East Bay

Job Tags

Temporary work, Internship, Overseas, Holiday work,

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