The Epic Application Analyst understands system build and functionality, ability to analyze and understand business workflows and the knowledge to make solution recommendations that meet organizational goals . The primary responsibilities of an Epic Application Analyst are to collaborate with end users of the system to evaluate, design, build, test, train, implement within Epic and other third-party solutions. The Epic Application Analyst demonstrates excellent customer service performance in in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant, and the commitment to Extraordinary Care for Every Generation.
Responsibilities:EDUCATION/EXPERIENCE REQUIREMENTS
· Associate’s degree required.
· Bachelor’s degree preferred.
·3 years Healthcare, IT or finance/account receivable experience required. Specific experience in the operational area for Epic application preferred.
· In lieu of Associate’s degree, a minimum of two (2) years Healthcare, IT or finance/account receivable experience in field required and willing to obtain an Associate’s degree within three (3) years.
· Must become and maintain Vendor certification in specified application within 6-months of attending first Vendor course.
KNOWLEDGE/SKILLS/ABILITIES
· Must have a strong working knowledge of departmental policies, procedures, business operations and workflows with an understanding of how they interrelate to other departments in the organization.
· Previous experience in area of application preferred.
· Strong computing skills including a working knowledge of Word, Excel, Power Point, Visio, web browsing, issue tracking and email applications and/or a willingness to learn.
· Strong project management skills including the ability to lead meetings, prioritize, resolve conflicts, and maintain issues lists.
· Must demonstrate a positive and enthusiastic attitude.
· Must be a team player with the ability to work independently as well as in small or large teams.
· Demonstrates the ability to resolve problems timely and effectively.
· Must be detail oriented and have a skill for probing for information in order to fully understand the underlying needs that drive how the system should be built.
· Must be approachable and have the ability to deal positively with employees at all levels of the organization.
· Protects and maintains the confidential nature of information.
· Ability to consistently meet assigned deadlines for projects.
· Demonstrated effective follow-up activities.
· Sound decision making ability.
· Ability to multitask.
· Ability to accept and adapt to change.
· May be asked to mentor/coach new IT employees.
· Strong ability for self-direction.
WORKING CONDITIONS/PHYSICAL DEMANDS
· Frequent standing, walking, sitting, handling, feeling, talking, hearing and near vision.
· Occasional lifting 0-10 lbs.
· Occasional reclining, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, squatting, crawling, twisting, reaching, far vision and depth perception.
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