Entry Level Help Desk - Remote Job at Get It Recruit - Administrative, Cedar Rapids, IA

bVBtcDNGOXdEdUhyTUxwSWpTMkJ6Tkd2Mnc9PQ==
  • Get It Recruit - Administrative
  • Cedar Rapids, IA

Job Description

Join our team as an Entry Level Help Desk Support Specialist, where you'll provide exceptional customer support in a dynamic 24x7x365 remote environment. We offer paid training and provide all necessary equipment for this 100% remote position. This is a 4-month contract-to-hire opportunity with the possibility of bonuses and a raise after the initial period.

Key Responsibilities:

Customer Support: Respond to inbound calls, chats, and emails professionally and in adherence to company policies.

Technical Troubleshooting: Diagnose and resolve issues related to Windows Operating Systems, call center operations, and connectivity problems.

Consultative Approach: Engage with customers to provide solutions, including recommendations for additional products and services to enhance their experience.

Issue Resolution: Troubleshoot voice, data, video, and connectivity issues to ensure seamless customer experiences.

Documentation: Track and document each customer interaction thoroughly to maintain accurate records of technical issues and resolutions.

Collaboration: Provide backup support to other Technical Support Representatives as needed to ensure comprehensive customer service coverage.

Preferred Qualifications:

Experience with Windows Operating Systems and troubleshooting connectivity issues.
Strong customer service skills with a focus on delivering a positive customer experience.
Ability to work flexibly in a remote environment with a willingness to adapt to changing schedules.
Benefits:

Comprehensive benefits package including dental, medical, and vision coverage.
Opportunity for bonuses and potential salary increase after the probationary period.
Apply Today:

If you're passionate about customer service and eager to grow in a supportive environment, we encourage you to apply for this Entry Level Help Desk Support Specialist position. Join our team and embark on a rewarding career journey with opportunities for professional development and advancement.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Contract work, Remote job,

Similar Jobs

Living Christ Preschool

Part Time Early Childhood Techer - Float Job at Living Christ Preschool

 ...activity, rest, and playtime Establish and maintain positive relationships with students and parents Maintain the health and safety of all students Candidates should be comfortable working with children ranging from infants-5 years old. If you love little children... 

The Club at Renaissance

Licensed Massage Therapist Job at The Club at Renaissance

 ...candidate must make a client feel comfortable and relaxed while offering a wide range of massage services, including deep tissue, Swedish, and reflexology. Key Responsibilities include: Providing guests with 30, 50, and 80-minute indoor and outdoor massages.... 

Salesforce

Vice President, Data Science & Analytics - Slack Job at Salesforce

 ...Description Overview of the Role: Slack (a Salesforce company) is looking for a data professional who can lead Slacks data science teams through its next chapter of growth. As the Vice President, Data Science & Analytics, reporting to the COO, you will own the holistic... 

B.E.L. Associates, Inc.

Pediatrics Job at B.E.L. Associates, Inc.

 ...Great opportunities for hospital employed openings with large health system in West Virginia. There is urgent care and outpatient settings plus subspecialty pediatric openings for their pediatric hospital work. These are full-time permanent openings. They can support J1... 

Nesco Resource

Recruiter Job at Nesco Resource

 ...Purpose of the Job: The position of Office of People & Culture Recruiter serves as the branding champion for identifying top talent for...  ..., reading). ~ Experience workinginSocial Services orLegal professionalwork(e.g.Legal Assistant, Attorney, Social...