Job Description

Are you ready to launch your career in a fun, fast-paced environment? Do you thrive on connecting with people and making an impact while enjoying a competitive salary and benefits package? If you’re nodding your head yes, we want to talk to you! We are seeking a proactive, energetic, detail-oriented Events Coordinator where you'll have the opportunity to showcase your event management skills and create exceptional customer satisfaction every step of the way. With this position, you’ll have the opportunity to join our award-winning team and contribute to the ongoing success of our renowned Embassy Suites Greenville Downtown Riverplace and Hampton Inn Riverplace hotels.

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. 

PASSIONATE – Passionate with the spirit to serve.

EXCELLENCE – Committed to excellence that inspires results.

ADAPTABLE – Adjust, adapt, and overcome.

COMMUNITY – Creators of a collaborative community invested in growth.

HUMBLE – Humble, trustworthy, and transparent. 

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. If you want to elevate your hospitality career and work in a team spirited, collaborative environment, apply with us today.

What You'll Do

• As a Coordinator in the Sales department, you will be responsible for assisting and supporting several Sales Managers including being a liaison with Ruth’s Chris catering team and our audio-visual team.
• Specifically, your essential functions will be to perform the following tasks to the highest standards.
• Act as the liaison with the sales team, the client and the Ruth’s Chris catering team to ensure all events are executed to the highest standards.
• Ensure timely communication to internal and external clients via telephone, email, written documents or in person.
• Handle phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
• Input programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
• Create and communicate documents including but not limited to BEOs, group resumes, post event reports, post event communication to clients, confirming payment/billing arrangements for client and diagrams/floor plans.
• Assist with clients and deliver on the client’s expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
• Ensure high quality service by communicating and assisting others to understand the guest needs.
• Participate in customer site inspections and assist with the sales process as necessary.
• Oversee set-up of meeting room at Hampton Inn Riverplace and facilitate details with client for details and securing catering from outside company.
• Other duties as necessary based on business needs.

WHY Embassy Suites Greenville Downtown Riverplace and Hampton Inn Riverplace hotels?

• Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage. 
• Paid vacation time.
• 401k Retirement Plan. 

Education and Experience 

• Preferred 1 year of hotel experience in events or customer experience.
• Knowledge of the hotel property management systems (Delphi.fdc) preferred.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 15 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

AFFIRMATIVE ACTION/EEO STATEMENT:

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

ADDITIONAL INFORMATION:

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

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