About Foundever ™??
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.??German Customer Service Agent
We are currently recruiting for a Fixed Term German speaking Customer Support agent to join our shared team. The successful candidate must also be fluent in spoken English. This role will be fixed term for 12months.
The client group you are joining is part of the shared group, this means you will be trained on a second client and possibly other clients as and when required.
The shared group supports customers by call, email, chat, WhatsApp, letter and social media, you will be expected to support all channels.
You will also be required to support in English as well as the language you were hired for.
The main purpose of this role is to work closely with the client to provide professional and efficient support to their customers for in line with contractual agreements.
We offer a good benefit package as below:
What you need to do in return? Well…you need to effectively use your excellent customer service skills for customer; assist them with their inquiries over the phone or by email; advise them on products and give the best resolution. We work on a fast paced environment and flexibility matters.
If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role:
Responsibilities and results:
Pre-recruitment experience, knowledge and skills required are:
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
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