Job Description
SUMMARY: The Investigations Support Analyst is a key role in the Fraud Investigations Unit of the Corporate Fraud Division. This position is responsible for level 1 (documentation) case management of external fraud investigations that include but are not limited to, identity theft, new account fraud, check verification, missing endorsement and fraud monitoring, to detect and prevent fraud losses to the bank and the customer. The Analyst is responsible for assisting the Fraud Investigators with case research, analysis and record keeping. May perform general account handling functions such as, close account determination, holds, restraints, etc. Routinely contacts customers and other bank associates to confirm the legitimacy of high-risk transactions prior to occurrence and takes appropriate action, to mitigate the risk to the Bank and the Customer. May assist the Fraud Investigations Team Lead and the Fraud Investigations Unit Manager with report maintenance and distribution as needed. Will serve as liaison with the business lines, financial institution partners and law enforcement. Position role and responsibilities, must be performed in adherence to the compliance of bank and department operational policies and regulations, including but not limited to Regulation E, CC, GG, V, the FCRA, FACT Act, Bank Secrecy Act, NACHA, and Visa Operating Rules. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Investigate and manage level 1 fraud investigation cases, such as Red Flags Referrals, check verification, endorsements and other, ensuring cases are handled timely and documented accurately with a concise case summary, following existing procedures.
- Conduct research, compile, save and retrieve data for the preparation of investigative reports for assigned cases
- Support the Fraud Investigators with case research, evidence gathering, analysis and record keeping.
- Assist the Fraud Investigations Team Lead and the FI Unit Manager with report maintenance and provide reports as needed.
- Ensure investigations and resolutions comply with applicable laws, department procedures, Bank policy, and industry leading practices to reduce the Bank's exposure to civil litigation.
- Use internal and external resources to obtain forensic evidence for investigative purposes when reviewing fraud detection reports or investigating cases.
- Remain current with arising fraud trends and activities by attending networking workshops and/or training.
- Assist with analyzing and monitoring daily reports generated by the Bank, to detect fraudulent new account fraud (Business, Personal and Online) and take the appropriate action according to applicable procedures.
- Serve as a branch support and provide guidance regarding unusual, suspected/confirmed fraud, or undesirable activity.
- Perform other fraud investigation functions assigned, such as placing/removing account restrictions and memos, maintaining the Key Risk Indicator (KRI) log current and accurate, and other functions that may be assigned, by the Fraud Investigations Team Lead and the FI Unit Manager.
- Other Job Duties * Prioritize tasks to ensure deadlines and expectations are met. * Work cases with a sense of urgency while ensuring accuracy of information. * Network and develop effective contacts to assist in case processing and decision-making.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
EDUCATION College Degree (Criminal Justice/Cybersecurity preferred) Or 5 years or more of work experience in financial institution, with financial fraud exposure
Experience - 3+ years of financial fraud experience preferred
- Strong understanding of financial transactions is required
Knowledge, Skills And Abilities - Working knowledge of bank products, services, bank systems and transaction types.
- Knowledge of bank regulations, including but not limited to, Regulation CC, Regulation E, BSA, FCRA and the Bank Protection Act.
- Strong verbal and written communication skills.
- Detail oriented with strong research and problem solving skills.
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