Job Description

Benefits:
Employee discounts
Job Title: Member Services Team
Company: Cowboys Fit
Directly Reports to: Operations Manager
Department: Operations
Position Overview
Welcome to the Member Services Team at Cowboys Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.
Key Responsibilities
Our Member Services Team is the heartbeat of our club. You will be responsible for:
Ensuring that all members and guest check in and have active memberships
Overseeing guest and member traffic flow
Collecting dues and updating billing when appropriate
Monitoring and addressing membership alerts
Assisting members and guests with all inquiries and concerns
Reporting all issues in a timely manner
Contributing to maintaining the club-wide standards of cleanliness
Answering phone calls and directing the appropriately
Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
Assisting other departments when necessary
Attending all required meetings
Maintaining an active and working knowledge of Cowboys Fit as a company, as well as all services and promotions
Being proficient in policies ad directives as outlined in the Member Services Playbook
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
WORK SCHEDULE
Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Special events, promotions, and other demands will require some early mornings, late nights and weekends.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Tags

Night shift, Weekend work,

Similar Jobs

Watco

Conductor - WGP Houston, TX Job at Watco

...Competitive compensation and benefits Paid on-the-job training with peer trainers Operations training at the Safe Performance... ...Career advancement opportunities Job Overview The conductor position will control and coordinate the train movements while...

GreatAuPair LLC

Personal Assistant Job at GreatAuPair LLC

...Center and Institute. For my home: Light Housekeeping duties and help with my family's indoor cat will be a plus. I plan to move to the Russian Federation. Please ONLY respond if your profile and descriptions fit the requirements of my job description. Thank you. Be...

Sundial Software

Project Manager 3 Job at Sundial Software

...College intends to procure contracted services for a Project Manager 3 The College is seeking one (1) highly... ...Highly skilled in communication from the highest level within an organization all the way down to entry level. The ability to be able to use finesse even...

Infinium Staffing

Registered Dietitian Nutritionist - Hybrid Job at Infinium Staffing

...Registered Dietitian Nutritionist (Hybrid: Riverside) Our client is a collaborative team of Registered Dietitians dedicated to delivering evidence-based Medical Nutrition Therapy. They empower patients to make life-changing, sustainable improvements to their health...

ACE HARDWARE

Yard Worker/Driver Job at ACE HARDWARE

...Job Description The Lumber Yard Worker and Driver is responsible for providing excellent customer service while safely loading a customers vehicle with products purchased from Ace Hardware. The products should be loaded safely and efficiently while being a positive...

Front Desk Associate - Store Opener Job at Cowboys Fit, Pflugerville, TX

bFBxdjNsRjFEK1BwUDdaSmpDQ0d6ZGFuMmc9PQ==