Job Description

Job Description:

We are seeking a friendly, professional, and customer-focused individual to join our team as a Front Desk Hotel Receptionist. The ideal candidate will provide exceptional service to our guests, ensuring their stay is comfortable and enjoyable from check-in to check-out.

Key Responsibilities:

 

• Welcome guests with a warm and friendly demeanor during check-in and check-out processes.
• Manage guest reservations with accuracy, both in-person and through phone/email.
• Handle payments, including cash and credit transactions, and maintain accurate records.
• Assign rooms based on guest preferences and availability.
• Provide outstanding customer service by addressing guest inquiries, concerns, and special requests.
• Assist guests with services such as luggage handling, transportation arrangements, and local recommendations.
• Maintain security by monitoring the lobby and entrance areas, and adhering to hotel safety protocols.
• Perform administrative duties, including updating guest records and preparing reports.
• Resolve guest issues effectively and escalate complex problems to management as needed.

Qualifications:

 

• Previous experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Opera Cloud and hotel reservation systems.
• Professional appearance and demeanor.
• Flexibility to work shifts, including weekends and holidays.

Pay Rate: $16.00/ HR

 

Job Tags

Holiday work, Full time, Local area, Shift work,

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