Front Desk/Call Center Receptionist @ Cannon Drive Job at Pet Palace, Clarksville, TN

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  • Pet Palace
  • Clarksville, TN

Job Description

Pet Palace is a top-rated boarding facility dedicated to providing excellent care and a safe, comfortable environment for pets. We’re looking for a friendly, organized, and customer-oriented individual to join our team as a Front Desk Associate. If you’re passionate about animals and enjoy working in a dynamic environment, we’d love to hear from you!

Responsibilities :

  • Greet and assist clients with check-in/check-out procedures for their pets.
  • Answer phone calls, emails, and online inquiries in a professional and friendly manner.
  • Provide information about services, pricing, and availability to clients.
  • Maintain accurate records of client and pet information.
  • Process payments, invoices, and bookings.
  • Manage appointment scheduling and coordinate any special requests or needs for the animals.
  • Maintaining a clean environment and general upkeep.
  • Assist with other tasks as needed (scheduling, data entry, etc.).
  • Provide exceptional customer service to ensure client satisfaction.
  • Relay appropriate information to/from clients to groomers, staff, and/or management.
  • Computer skills: Able to learn our system and other skills needed to effectively navigate our software.

Qualifications :

  • Previous experience in customer service or administrative roles preferred.
  • Passion for animals and understanding of their care needs.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Basic computer skills (knowledge of Microsoft Office or similar software).
  • Ability to work well independently and as part of a team.
  • Flexibility with scheduling, including weekends and holidays.
  • Punctual and reliable

Our ideal candidate is someone who loves dogs! Self-motivated, team-oriented, flexible, hardworking, and can bring high energy, positive, caring, enthusiastic, and a cheery disposition for our clients and their pets.

Candidate should possess a drive for learning new things and self-elevation. Must be able to multi-task, work in a high/fast-paced volume environment, and have great customer service skills.

Pay : $10 - $12/hour

Benefits :

  • Employee discount
  • Monthly tips
  • Flexible schedule

Schedule: Full-time and Part-time availability must be Flexible and reliable

WE OFFER
  • Day shift 6:50 am - 1:00 pm
  • Night shift 1:00 pm - 7:00 pm
  • Weekend availability required**

Job Tags

Holiday work, Full time, Flexible hours, Night shift, Day shift,

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