Job Description

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist , you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
Moderate user-generated content, ensuring adherence to company policies and standards
Detect and address potential scams or fraudulent activities to maintain a secure online environment
Log customer interactions and resolutions accurately for record-keeping
Work collaboratively with team members to improve processes and enhance customer experiences
Provide detailed, accurate information using the best tools and resources
Achieve personal and team performance goals
Collaborate with internal and client teams to deliver seamless support
Attend training sessions to ensure compliance with moderation guidelines
Support multiple workflows, clients, and markets as required

Requirements:

Fluent in German (C2 level)
Fluent in English (B2 level)
EU citizenship or Maltese Residency Card
0-1 year experience in customer support
Strong leadership, analytical, and communication skills
Eagerness to learn and grow

Why Join Us:

Competitive Salary: We recognize your skills and dedication
Performance Bonuses: Earn rewards for your achievements
Transportation Provided: Company transport from designated pick-up points
Relocation Support: Assistance for a smooth transition
Career Growth: Opportunities for advancement and professional development
Hybrid Work Model: Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

ShopMy

Chief of Staff to the COO Job at ShopMy

...connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and... ...marketing, we want to hear from you! About the role: The Chief of Staff to the COO is a high-impact leadership role at the center...

University of Maryland Medical System

Dietary Aide Job at University of Maryland Medical System

When we say our community we mean it. UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical...

TBC Corporation

Service and Delivery Driver Job at TBC Corporation

...to talk to you! We are hiring newly experienced and seasoned delivery drivers. Our Service and Delivery Drivers are responsible for delivering... ...NTW vehicle ~ Must be 21 years or older ~ Ability to lift up to 50lbs repetitively while bending and twisting and ability...

PwC

Customs & International Trade Tax Director Save for Later Remove job Job at PwC

...need to lead and deliver value at this level include but are not limited to: Lead... ...advice and strategic guidance to clients on international trade regulations, compliance, and... ...does not intend to hire experienced or entry level job seekers who will need, now or...

Molaprise

Client Services & Technical Delivery Manager Job at Molaprise

...Client Services & Technical Delivery Manager Location: New York, NY/ Hybrid Full time Role Overview We are seeking a Client Services & Technical Delivery Manager to lead hands-on technical delivery, client services, and professional services engagements...

German Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

bHZLcTNGNThEK0x0UHJ0SmlTYUR3TlNzMmc9PQ==