Job Description

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist , you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

• Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
• Moderate user-generated content, ensuring adherence to company policies and standards
• Detect and address potential scams or fraudulent activities to maintain a secure online environment
• Log customer interactions and resolutions accurately for record-keeping
• Work collaboratively with team members to improve processes and enhance customer experiences
• Provide detailed, accurate information using the best tools and resources
• Achieve personal and team performance goals
• Collaborate with internal and client teams to deliver seamless support
• Attend training sessions to ensure compliance with moderation guidelines
• Support multiple workflows, clients, and markets as required

Requirements:

• Fluent in German (C2 level)
• Fluent in English (B2 level)
• EU citizenship or Maltese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We recognize your skills and dedication
• Performance Bonuses: Earn rewards for your achievements
• Transportation Provided: Company transport from designated pick-up points
• Relocation Support: Assistance for a smooth transition
• Career Growth: Opportunities for advancement and professional development
• Hybrid Work Model: Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!

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