German Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

bHZLcTNGNThEK0x0UHJ0SmlTYUR3TlNzMmc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist , you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

  • Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
  • Moderate user-generated content, ensuring adherence to company policies and standards
  • Detect and address potential scams or fraudulent activities to maintain a secure online environment
  • Log customer interactions and resolutions accurately for record-keeping
  • Work collaboratively with team members to improve processes and enhance customer experiences
  • Provide detailed, accurate information using the best tools and resources
  • Achieve personal and team performance goals
  • Collaborate with internal and client teams to deliver seamless support
  • Attend training sessions to ensure compliance with moderation guidelines
  • Support multiple workflows, clients, and markets as required

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

Enterprise Electrical

Electrical Senior Project Manager Job at Enterprise Electrical

 ...benefits _______________________________________________________________________ Enterprise Electrical is seeking a skilled and experienced Electrical Senior Project Manager to lead large-scale Mission Critical Data Center Projects in Cedar Rapids, Iowa, and other... 

CRH

Production Associate (Night Shift) Job at CRH

 ...machinery or equipment as trained and instructed following safety guidelines at all times Assist lead operator in preparing for shift production May be required to operate equipment such as hoppers, bagging and sealer machines, forklift, palletizers, hydraulic equipment... 

SGS Consulting

Mechanical Technician Job at SGS Consulting

 ...diagrams. ~5. Ability to maintain necessary product records and documentation. ~6. Ability to work independently. ~1. Strong mechanical aptitude ~2. Familiarity with manufacturing processes and electronic components ~3. Knowledge of test equipment, e.g.,... 

NBCUniversal

Senior Editor, Data and Graphics, NBC News Digital Job at NBCUniversal

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products...

LSG Sky Chefs

Sous Chef- Halal Specialty Job at LSG Sky Chefs

 ...Job Title: Sous Chef- Halal Specialty Job Location: Charlotte-USA-28219 Work Location Type: On-Site Salary Range...  ...Policy Make the company's values and management principles live in the department(s) Implement and control the cost budget in...