Job Description

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist , you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
Moderate user-generated content, ensuring adherence to company policies and standards
Detect and address potential scams or fraudulent activities to maintain a secure online environment
Log customer interactions and resolutions accurately for record-keeping
Work collaboratively with team members to improve processes and enhance customer experiences
Provide detailed, accurate information using the best tools and resources
Achieve personal and team performance goals
Collaborate with internal and client teams to deliver seamless support
Attend training sessions to ensure compliance with moderation guidelines
Support multiple workflows, clients, and markets as required

Requirements:

Fluent in German (C2 level)
Fluent in English (B2 level)
EU citizenship or Maltese Residency Card
0-1 year experience in customer support
Strong leadership, analytical, and communication skills
Eagerness to learn and grow

Why Join Us:

Competitive Salary: We recognize your skills and dedication
Performance Bonuses: Earn rewards for your achievements
Transportation Provided: Company transport from designated pick-up points
Relocation Support: Assistance for a smooth transition
Career Growth: Opportunities for advancement and professional development
Hybrid Work Model: Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!

Job Tags

Relocation package, Flexible hours,

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