German Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

bHZLcTNGNThEK0x0UHJ0SmlTYUR3TlNzMmc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist , you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

  • Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
  • Moderate user-generated content, ensuring adherence to company policies and standards
  • Detect and address potential scams or fraudulent activities to maintain a secure online environment
  • Log customer interactions and resolutions accurately for record-keeping
  • Work collaboratively with team members to improve processes and enhance customer experiences
  • Provide detailed, accurate information using the best tools and resources
  • Achieve personal and team performance goals
  • Collaborate with internal and client teams to deliver seamless support
  • Attend training sessions to ensure compliance with moderation guidelines
  • Support multiple workflows, clients, and markets as required

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

GE Renewable Energy Power and Aviation

Lead Engineer - Embedded Software - GE Aerospace Research Job at GE Renewable Energy Power and Aviation

 ...Job Description Summary At GE Aerospace Research, our team develops advanced embedded systems technology for the future of flight...  ...will enable sustainable air travel and next generation aviation systems for use in commercial as well as military applications.... 

GMEA Services

Junion Construction Accountant Job at GMEA Services

 ...manufacturing, and robotics projects. Were committed to safety, quality, and professional growth. Position Overview: The Junior Construction Accountant / Controller at GMEA Services supports the financial and accounting operations of electrical construction projects. This... 

Ochsner Health

Patient Access Rep - Front Desk Registrar - Covington - Full Time Job at Ochsner Health

 ...Work Experience**Required - Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or...  ...other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or... 

Post Holdings Inc.

Corporate Communications Manager Job at Post Holdings Inc.

 ...company. For more information about Bob Evans Farms, Inc., visit .**Responsibilities****Position Overview:**The Corporate Communications Manager plays a vital role in shaping and delivering clear, engaging, and values-driven communications across the organization.... 

Ameriship Parcel Delivery

Courier/Independent Contractor Job at Ameriship Parcel Delivery

 ...Wanted El Paso, TX AmeriShip Parcel Delivery is seeking Independent Contractors in El Paso, TX for local package deliveries Monday...  ...Requirements: Reliable vehicle and insurance Valid drivers license Professional and customer-focused Why Partner...