German Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

bHZLcTNGNThEK0x0UHJ0SmlTYUR3TlNzMmc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist , you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

  • Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
  • Moderate user-generated content, ensuring adherence to company policies and standards
  • Detect and address potential scams or fraudulent activities to maintain a secure online environment
  • Log customer interactions and resolutions accurately for record-keeping
  • Work collaboratively with team members to improve processes and enhance customer experiences
  • Provide detailed, accurate information using the best tools and resources
  • Achieve personal and team performance goals
  • Collaborate with internal and client teams to deliver seamless support
  • Attend training sessions to ensure compliance with moderation guidelines
  • Support multiple workflows, clients, and markets as required

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

NorthPoint Search Group

Financial Analyst - FP&A - Entry Level Job at NorthPoint Search Group

 ...Financial Analyst - FP&A - Entry Level Highly visible and broad functioning role that will assist with critical functions of business...  ...Education: Bachelors Degree in Business Management, Accounting, Finance, or Real Estate required Experience: ~0 1 year of... 

Audubon Companies

Mechanical Engineer, Principal Job at Audubon Companies

Audubon is currently seeking a Part-time Mechanical Engineering Associate, Principal to join our team in our Metairie, LA Office. The Mechanical Engineering Associate, Principal will perform mechanical engineering assignments associated with designing equipment, components... 

MaineHealth

Medical Assistant or Clinical Team Assistant -Cardiology Job at MaineHealth

 ...Description Nursing/Clinical Support Req #: 64244 We are currently hiring for a Medical Assistant (MA) or Clinical Team Assistant, CNA at MaineHealth, Cardiology! For a limited time MaineHealth is offering sign on bonuses for Medical Assistants... 

Akkodis

Senior Service Delivery Manager Job at Akkodis

 ...Akkodis is seeking a Senior Service Delivery Manager for a Direct Hire with a client in Appleton, WI(Remote). You will lead highquality IT managed services while leveraging handson Azure and MSP expertise to ensure seamless client operations. Salary Range:... 

YMCA of the Pines

Seasonal Director - Marksmen Job at YMCA of the Pines

 ...characteristics of campers. Training will be provided during Administration Staff Training and All Staff Training. Benefits ~ YMCA Membership ~ Discounted Programs ~12% Employer Retirement Contribution ~ Paid Sick Time Posted Salary Range USD $2...