German Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

bHZLcTNGNThEK0x0UHJ0SmlTYUR3TlNzMmc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist , you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

  • Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
  • Moderate user-generated content, ensuring adherence to company policies and standards
  • Detect and address potential scams or fraudulent activities to maintain a secure online environment
  • Log customer interactions and resolutions accurately for record-keeping
  • Work collaboratively with team members to improve processes and enhance customer experiences
  • Provide detailed, accurate information using the best tools and resources
  • Achieve personal and team performance goals
  • Collaborate with internal and client teams to deliver seamless support
  • Attend training sessions to ensure compliance with moderation guidelines
  • Support multiple workflows, clients, and markets as required

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

Turner Mining Group

Heavy Equipment Operator Job at Turner Mining Group

 ...Turner Mining Group Heavy Equipment Operator Do you love mining? Do you think differently? Are you ready to define the future of this industry? We've been waiting for you! Turner Mining Group is committed to changing the way mining companies do business. We develop... 

Automoves

Lead Copywriter (Web, UX, SEO, Email & Social) Job at Automoves

 ...We are hiring a Lead Copywriter to own copy across all our brands.This role covers websites, landing pages, UX flows, email marketing, SEO content, paid ads, social media, and GBP .If you are a strong digital writer who knows how to drive conversions and collaborate... 

Done Plumbing, Heating, Cooling & Electrical

Plumbing Manager Job at Done Plumbing, Heating, Cooling & Electrical

 ...Done Plumbing, Heating, Cooling and Electrical: We are lookingto Create, Improve, and Maintain the company's high standards of 5 Star customer service to elevate thecompany to be clearly the best home service company in the region. This is achieved with consistent... 

Fantastic Sams Cut & Color

Assistant Salon Manager Job at Fantastic Sams Cut & Color

 ...Fantastic Sams Cut & ColorLOCATION hair salon has an immediate need for an Assistant Salon manager / Cosmetologist who wants to join our fun, creative and busy salon and work in a team-oriented environment. You will be behind the chair and assisting with day to day operations... 

Benda Infotech

Entry-Level Data Analyst Job at Benda Infotech

 ...Description Benda Infotech is excited to announce an opening for an Entry-Level Data Analyst to join our team in Chicago. This full-time, on-site position provides an excellent opportunity for recent graduates or those new to the field to begin their careers in the...