German Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

bHZLcTNGNThEK0x0UHJ0SmlTYUR3TlNzMmc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist , you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

  • Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
  • Moderate user-generated content, ensuring adherence to company policies and standards
  • Detect and address potential scams or fraudulent activities to maintain a secure online environment
  • Log customer interactions and resolutions accurately for record-keeping
  • Work collaboratively with team members to improve processes and enhance customer experiences
  • Provide detailed, accurate information using the best tools and resources
  • Achieve personal and team performance goals
  • Collaborate with internal and client teams to deliver seamless support
  • Attend training sessions to ensure compliance with moderation guidelines
  • Support multiple workflows, clients, and markets as required

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

Global Career Bridge

Paid J-1 Internship/Trainee Program in Miami, FL … Job at Global Career Bridge

 ...considered for this program. About the Program The J-1 Visa Internship & Trainee Program allows international hospitality and culinary...  ...of your program. In the U.S. you will receive a salary paid weekly or bi-weekly. This is a cultural exchange program, not a... 

Customs Goods LLC

Yard Goat Driver Job at Customs Goods LLC

 ...Summary/Objective: In this role, the Driver is responsible for the safe and efficient movement of trailers within the yard, positioning them for loading and unloading, and ensuring smooth flow of operations. This role is critical to maintaining an organized and efficient... 

NBCUniversal

Executive Producer, Telemundo 52 Los Angeles Job at NBCUniversal

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products...

Amazon.com Services LLC

Inventory Planner, Amazon Prime Air Job at Amazon.com Services LLC

 ...scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are...  ...to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Check out more information about Prime Air on... 

Robert Half

Affordable Housing Specialist Job at Robert Half

Description We are seeking a knowledgeable and customer-focused Affordable Housing Specialist with Section 8 housing and Tax Recertification experience. The ideal candidate will be responsible for leasing affordable housing units, ensuring compliance with HUD and Section...