German Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

bHZLcTNGNThEK0x0UHJ0SmlTYUR3TlNzMmc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist , you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

  • Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
  • Moderate user-generated content, ensuring adherence to company policies and standards
  • Detect and address potential scams or fraudulent activities to maintain a secure online environment
  • Log customer interactions and resolutions accurately for record-keeping
  • Work collaboratively with team members to improve processes and enhance customer experiences
  • Provide detailed, accurate information using the best tools and resources
  • Achieve personal and team performance goals
  • Collaborate with internal and client teams to deliver seamless support
  • Attend training sessions to ensure compliance with moderation guidelines
  • Support multiple workflows, clients, and markets as required

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

Goodwill San Francisco Bay

Driver Class C Job at Goodwill San Francisco Bay

 ...to different sites as needed Job Shift: Day, Afternoons or Nights with ability to work one weekend day Job Summary The Driver Class C is responsible for the timely collection and delivery of donations for Goodwill retail and environmental business operations... 

PIH Health Good Samaritan Hospital

RN, Clinical Education Specialist, Education Job at PIH Health Good Samaritan Hospital

 ...Job Description Educates staff to competence according to variance trends, standards, regulations,...  ...confidence, and proficiency. RN Clinical Education Specialist is a leader change agent working in collaboration with the health care leadership team to provide multi-... 

Our Blood Institute

UI/UX DESIGNER Job at Our Blood Institute

 ...: 8:00 a.m. to 5:00 p.m. (may vary) Position: The UI/UX Designer will play a crucial role in the development and delivery of high...  ...will possess the ability to communicate effectively at all levels of the organization in a professional, fast-paced environment,... 

Therapy and Beyond

UI/UX Designer Job at Therapy and Beyond

 ...Making Therapy Fun, and Above All, We grow potential Job Description We are seeking a talented and detail-oriented UI/UX Designer to create exceptional user experiences for our digital products. You will be responsible for the full design process, from... 

BCL Search

Sr. Administrative Assistant to Private Equity Team - Midtown Investment Firm Job at BCL Search

 ...Our client, a highly reputable investment company, is looking to hire a Senior Administrative Assistant for their NYC office. This role...  ...fantastic opportunity to assist a fast-paced group at a renowned firm! RESPONSIBILITIES ~ Meeting arrangements (reserves conference...