German Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

bHZLcTNGNThEK0x0UHJ0SmlTYUR3TlNzMmc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist , you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

  • Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
  • Moderate user-generated content, ensuring adherence to company policies and standards
  • Detect and address potential scams or fraudulent activities to maintain a secure online environment
  • Log customer interactions and resolutions accurately for record-keeping
  • Work collaboratively with team members to improve processes and enhance customer experiences
  • Provide detailed, accurate information using the best tools and resources
  • Achieve personal and team performance goals
  • Collaborate with internal and client teams to deliver seamless support
  • Attend training sessions to ensure compliance with moderation guidelines
  • Support multiple workflows, clients, and markets as required

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

BURNINGHAM TRUCKING

Mobile Service Technician - Grease and Lube Heavy Equipment (delta) Job at BURNINGHAM TRUCKING

 ...based out of American Fork, UT. What we are looking for: The Service Technician - Grease and Lube Heavy Equipment is responsible for...  ...performing maintenance and service tasks. Provide excellent customer service to clients by communicating findings and... 

Sysco

Warehouse Order Selector Job at Sysco

 ...bonus Hiring immediately Earn up to $XX per year including base, overtime, and incentives. Industry-leading total rewards package. On-the-job training with career growth opportunities. No college degree or previous warehouse experience required. Overtime... 

Foxconn Industrial Internet - FII

Facility Mechanical Utility Engineer (G-Project) Job at Foxconn Industrial Internet - FII

 ...We are seeking a Facility Mechanical Utility Engineer to plan and implement daily building maintenance and mechanical tasks while ensuring the reliable operation of utility systems. The ideal candidate will monitor and analyze compressed air and water consumption to drive... 

Northwell Health

Health Educator Job at Northwell Health

173944 Job Description Deliver evidence-based sexual health education to young people ages 12-21 in school and community-based settings. Develop and implement positive youth development programs for afterschool initiatives. Job Responsibility Implements age appropriate... 

The Job Center Staffing

High-Reach Order Picker (Cherry Picker) Operator Job at The Job Center Staffing

 ...High-Reach Order Picker (Cherry Picker) Operator Picture this: you begin your shift in Shepherdsville or Louisville, conduct quick safety checks, and guide your high-reach order picker smoothly through the aisles. Your focus is precisepick the right items, place them...