German Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

bHZLcTNGNThEK0x0UHJ0SmlTYUR3TlNzMmc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist , you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

  • Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
  • Moderate user-generated content, ensuring adherence to company policies and standards
  • Detect and address potential scams or fraudulent activities to maintain a secure online environment
  • Log customer interactions and resolutions accurately for record-keeping
  • Work collaboratively with team members to improve processes and enhance customer experiences
  • Provide detailed, accurate information using the best tools and resources
  • Achieve personal and team performance goals
  • Collaborate with internal and client teams to deliver seamless support
  • Attend training sessions to ensure compliance with moderation guidelines
  • Support multiple workflows, clients, and markets as required

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

Hyatt Hotels

Sous Chef - Full Time Job at Hyatt Hotels

 ...every way every time. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent. The goal of the Sous Chef is to manage a specific department and work with the culinary management team to create, implement and maintain quality standards.... 

355 Grand Street

Registered Nurse(RN) Maternity PT Nights Job at 355 Grand Street

 ...Job Title: RN Location: Jersey City Medical Center Department Name: Maternity Req #: 0000226752 Status: Hourly Shift: Night Pay Range: $46.47 - $64.93 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position... 

Snaphunt

Mobile Developer Job at Snaphunt

 ...month (based on experience) Role Overview: Were seeking a Mobile Developer to design, build, and maintain high-quality mobile...  ...Requirements: ~2+ years of professional experience in mobile app development ~ Proficiency with Flutter or React Native ~ Experience... 

Advanced Health and Rehab of Twiggs County

Dietary Aide Job at Advanced Health and Rehab of Twiggs County

 ...Dietary Aide General Purpose: Assist in food preparation and serving; maintain clean and sanitary conditions in the kitchen and dining areas under the supervision of the Dietary Manager or Cook. Essential Job Functions: This facility expects their employees... 

Optimus Search

IT Support Engineer - Innovative VR & XR-Lösungen - München Job at Optimus Search

 ...Werde Teil des Teams und gestalte die Zukunft mit. Tasks Remote- und Vor-Ort-Support fr Hard- und Software Fehleranalyse und...  ...Unternehmen Flexible Arbeitszeiten mit Kernarbeitszeiten fr eine gute Work-Life-Balance Ein dynamisches, internationales Team mit...