German Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

bHZLcTNGNThEK0x0UHJ0SmlTYUR3TlNzMmc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist , you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

  • Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
  • Moderate user-generated content, ensuring adherence to company policies and standards
  • Detect and address potential scams or fraudulent activities to maintain a secure online environment
  • Log customer interactions and resolutions accurately for record-keeping
  • Work collaboratively with team members to improve processes and enhance customer experiences
  • Provide detailed, accurate information using the best tools and resources
  • Achieve personal and team performance goals
  • Collaborate with internal and client teams to deliver seamless support
  • Attend training sessions to ensure compliance with moderation guidelines
  • Support multiple workflows, clients, and markets as required

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

Pandora Family Physicians

Medical Coder and Biller Job at Pandora Family Physicians

 ...We are seeking a detail-oriented and knowledgeable Coding Specialist to join our healthcare team. The ideal candidate...  ...play a crucial role in ensuring accurate coding of medical records, facilitating efficient billing processes, and maintaining compliance with healthcare... 

ASB Resources

React Developer Job at ASB Resources

 ...Design System (Onshore) Seeking an onshore React Developer to support the build and expansion of an enterprise Design System. The role involves developing reusable UI components in React, collaborating closely with design teams using Figma, and integrating GenAI-driven... 

Hubbard Construction Company

Asphalt Project Manager Job at Hubbard Construction Company

Asphalt Project Manager Location Jacksonville, FL : 100 Years of Experience at Work for You! Since 1920, the professional men and women...  ...Education and Experience. This position typically is not an entry-level job, as it requires previous experience as a Project Manager... 

Hospice of the Western Reserve

Pediatric Home Care Registered Nurse (RN) Job at Hospice of the Western Reserve

 ...INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! Provide palliative nursing care and support to pediatric patients and families WHAT YOU WILL DO: Assess physical, psychosocial and spiritual needs... 

BAE Systems

CEMA - Senior Principle Software Engineer III Job at BAE Systems

 ...phase, harnessing the latest advancements in software technologies to deliver cutting-edge...  ...deployments, cloud-native architectures, and real-time data processing pipelines. Our team...  ...closely with Systems, Hardware, and Test engineers across all project phasesfrom strategic...