Job Description

As a Guest Service Agent, you will be responsible for providing the highest level of service possible in an efficient, courteous and professional manner.

The Guest Service Agent will report directly to the Guest Services Manager and the Front Office Manager.

Job Responsibilities Key responsibilities of a Front Desk Agent include:

• Checking guests in and out of the hotel in an efficient, courteous and professional manner

• Ensuring that special requests are noted and fulfilled

• Communicating with all departments regarding in-house VIPs and any special requests/needs

• Promoting and selling special hotel programs, special rate packages, and upgrades when appropriate

• Interacting with hotel associates in a professional manner, assisting other departments with necessary information

• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.

• Managing and resolving all guest complaints and compliments in a professional and courteous manner

• Listening and responding to guest inquiries using a positive, clear speaking voice

• Maintaining an up to date working knowledge of all property amenities as well as any special events

The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

Job Type: Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: In person

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