Guest Service Agent - Hampton Inn & Suites Charleston Airport Job at Hilton, Charleston, SC

bWZxbzNGNTJEZVh0TzdST2p5V0h4ZEd1MXc9PQ==
  • Hilton
  • Charleston, SC

Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • > Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • > Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Job Tags

Local area,

Similar Jobs

Weeks Marine

Towing Deckhand AB (28/28) Job at Weeks Marine

**Requisition ID: 176657****Position Summary****APPLY ONLY AT Responsible for deck duties including providing a safe, clean vessel for crew members, and is required to comply with safety regulations and procedures to ensure safe and efficient vessel operations.**Experience...

Habitat for Humanity

Fundraising Program Manager Job at Habitat for Humanity

 ...and materials to support the planned giving program.Qualifications and Skills* Bachelors degree in Communications, Marketing, Nonprofit Management, or a related field preferred.* Minimum of 2-4 years of experience in fundraising.* Knowledge of nonprofit... 

Luxottica

Target Optical - Assistant Manager Job at Luxottica

 ...Requisition ID:910509 Store # :002004 Target Optical Position: Full-Time Total Rewards: Benefits/Incentive Information At Target Optical, we love the neighborhoods we belong to and thats why we care for them. By listening and building relationships... 

Wells Fargo

Senior Data Software Engineer Job at Wells Fargo

Senior Data Software Engineer Location Westlake, OH : About this role: Wells Fargo is seeking a Senior Data Software Engineer who will support (EFT) The Enterprise Functions Technology group. EFT provides technology solutions and support for Risk, Audit, Finance, Marketing... 

ICON

Senior CRA - NC, SC, GA Job at ICON

 ...regulations regarding drug ~ Experience in monitoring all trial components (PSSV to COV)~ Experience in coaching/mentoring other CRA What ICON can offer you: Our success depends on the quality of our people. Thats why weve made it a priority to build a diverse...