Guest Service Agent - Hampton Inn & Suites Charleston Airport Job at Hilton, Charleston, SC

bWZxbzNGNTJEZVh0TzdST2p5V0h4ZEd1MXc9PQ==
  • Hilton
  • Charleston, SC

Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • > Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • > Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Job Tags

Local area,

Similar Jobs

Akkodis

Senior Service Delivery Manager Job at Akkodis

 ...Akkodis is seeking a Senior Service Delivery Manager for a Direct Hire with a client in Appleton, WI(Remote). You will lead highquality IT managed services while leveraging handson Azure and MSP expertise to ensure seamless client operations. Salary Range:... 

Gpac

Drywall Estimator: $125K-$150K Job at Gpac

JOB DESCRIPTION: $125K-$150K SEEKING COMMERCIAL DRYWALL PROJECT MANAGERS & ESTIMATORS GPAC: #1 Commercial Drywall Recruiting Firm in North America: WORK FOR A LEADING CONTRACTOR I am working with multiple well-respected, firmly established Commercial Drywall Contractors... 

PPS-HPS

Structural Welder Job at PPS-HPS

 ...join a nationwide established contractor on a project in Tennessee that is estimated to last through Mid-March. [ Duties ] Stick welding 7018 of I-beams, angle iron, cable tray supports, and pipe supports Read blueprints, layout, and fabrication when needed... 

Midwest Ent & Allergy

Medical Assistant/Clinical Assistant/CNA Job at Midwest Ent & Allergy

 ...Job Description Midwest ENT & ALLERGY physician practice searching for Medical Assistant/Clinical Assistant/CNA to assist physician in busy ENT clinic. Experience in a clinic setting preferred. Candidate will work directly with physician rooming patients, taking vitals... 

IMPaCT Care

Director, Continuous Improvement Job at IMPaCT Care

 ...of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We're making waves: on CNN ( in WaPo ( at the Fed ( is even a new Medicare billing code ( for Community Health Workers that is modeled after IMPaCT. We're changing...