Help Desk Technician Job at HC-Resource, Miami, FL

bWZtcTJsVnhBT0hwUEx0SmppeUR4OUtxMnc9PQ==
  • HC-Resource
  • Miami, FL

Job Description

HC-Resource is looking for a Level 1 Helpdesk Technician to join a growing MSP providing support for small businesses in Miami. This position will be exposed to many different scenarios, and end-user support experience is mandatory.

Typical Duties and Responsibilities
  • Deploy, maintain, and troubleshoot Windows servers, domain controllers and workstations
  • Office 365/Sharepoint/Exchange Online administration
  • Setup, maintain & troubleshoot virtualization technologies (VMware/Hyper-V)
  • Deploy, maintain, and troubleshoot network routers, switches and firewalls
  • Demonstrate strong customer service skills to provide phone support
  • Listening to the customer to gain an accurate understanding of the situation
  • Producing accurate, detailed documentation at the client, problem and incident level
  • Focus on customer satisfaction and service delivery quality
  • Answer inbound calls/requests in a timely fashion
Technical Skill Requirements:
  • Strong Windows 10/11 support knowledge
  • Ability to explain technical concepts in simple terms to customers
  • Working knowledge of basic networking concepts (such as DHCP, DNS)
  • Working knowledge of Active Directory
  • Working knowledge of NTFS/Share permissions
  • Working knowledge of O365 user administration
  • Basic understanding of firewalls and firewall rule
  • Strong analytical ability to diagnose and troubleshoot technical issues
  • Ability to narrow down connectivity issues regarding network, share folder access, or internet access
  • MAC background a plus
  • Proficiency in Microsoft Office products

Other Requirements:

  • Reliable transportation and the ability to visit client sites as needed
  • Bilingual in English and Spanish highly preferred

 

Job Tags

Full time,

Similar Jobs

Elevator Services Group

Elevator Service Mechanic Job at Elevator Services Group

 ...Elevator Services Group is seeking an installation/service technician to Join our team! We provide and install mobility products including...  ...experience will be considered ~ Strong mechanical aptitude and experience a must! ~ Excellent customer... 

Beijing Boxsimai Technology Co., Ltd.

合规部实习生Compliance Department Intern Job at Beijing Boxsimai Technology Co., Ltd.

 ...a Bachelor's or Master's degree in Law, Finance, Accounting, International Relations, Languages, or related fields. Strong attention to...  ...ensure all transactions comply with company policies and relevant legal regulations.3. Assist in onboarding merchants into the system,... 

Planet Group

Intern, Government Affairs and Policy Job at Planet Group

 ...JOB DESCRIPTION Summer Internship Government Affairs and Policy Intern Position Summary We areseeking a highly motivated individual to support our Legal Department-Policy, Government and Public Affairs team to continue developing communication materials to... 

Northwestern University

Clinical Research Project Manager Job at Northwestern University

 ...all activities associated with biomedical &/or social-behavioral research studies considered very complex by the inclusion of several of...  ...all study activities are completed by strictly following Good Clinical Practices (GCP) & all current local, state, & federal laws, regulations... 

pamagroups

Virtual Assistant Job at pamagroups

 ...If you're a **motivated, detail-oriented individual with virtual assistant skills**, we invite you to apply!**Please Note: This position is only open to applicants currently residing in the United States. Applications from outside the U.S. will not be considered.**...