Help Desk Technician Job at HC-Resource, Miami, FL

bWZtcTJsVnhBT0hwUEx0SmppeUR4OUtxMnc9PQ==
  • HC-Resource
  • Miami, FL

Job Description

HC-Resource is looking for a Level 1 Helpdesk Technician to join a growing MSP providing support for small businesses in Miami. This position will be exposed to many different scenarios, and end-user support experience is mandatory.

Typical Duties and Responsibilities
  • Deploy, maintain, and troubleshoot Windows servers, domain controllers and workstations
  • Office 365/Sharepoint/Exchange Online administration
  • Setup, maintain & troubleshoot virtualization technologies (VMware/Hyper-V)
  • Deploy, maintain, and troubleshoot network routers, switches and firewalls
  • Demonstrate strong customer service skills to provide phone support
  • Listening to the customer to gain an accurate understanding of the situation
  • Producing accurate, detailed documentation at the client, problem and incident level
  • Focus on customer satisfaction and service delivery quality
  • Answer inbound calls/requests in a timely fashion
Technical Skill Requirements:
  • Strong Windows 10/11 support knowledge
  • Ability to explain technical concepts in simple terms to customers
  • Working knowledge of basic networking concepts (such as DHCP, DNS)
  • Working knowledge of Active Directory
  • Working knowledge of NTFS/Share permissions
  • Working knowledge of O365 user administration
  • Basic understanding of firewalls and firewall rule
  • Strong analytical ability to diagnose and troubleshoot technical issues
  • Ability to narrow down connectivity issues regarding network, share folder access, or internet access
  • MAC background a plus
  • Proficiency in Microsoft Office products

Other Requirements:

  • Reliable transportation and the ability to visit client sites as needed
  • Bilingual in English and Spanish highly preferred

 

Job Tags

Full time,

Similar Jobs

Kaiser Permanente

Cashier Receptionist (Temporary) Job at Kaiser Permanente

 ...Entry Level Job Category : Administrative & Support Services Department : Vallejo Hospital - Pediatrics-Team E - 0206 Travel : No Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for... 

Lakewood Ranch Medical Center

Monitor Tech ER Full Time Days Job at Lakewood Ranch Medical Center

 ...Responsibilities Job Title: Monitor Tech ER Status: Full Time Schedule: Days *You will be considered for any openings for which you qualify. It is not necessary to apply to multiple positions.* About Lakewood Ranch Medical Center (LWRMC): Lakewood... 

2840 Morris Ave.

Ambulatory Care Registered Nurse, Full Time Day RN Job at 2840 Morris Ave.

 ...Job Title: Ambulatory Care RN Location: Union (UNC) Department Name: Ambulatory Clinic Req #: 0000216958 Status: Hourly Shift: Day Pay Range: $40.22 - $54.25 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this... 

Changsha WES Academy

Biology & Chemistry Teacher Job at Changsha WES Academy

 ...the teaching of Biology up to IBDP/A level and the teaching of Chemistry up to IGCSE level. teach students in a way that enables...  ...examination board syllabi work as part of the team of Science teachers to organise the Science Fair and IBDP Group 4 project ... 

Valley Equipment Leasing, Inc

Class A Class A Tanker Driver Job Job at Valley Equipment Leasing, Inc

Class A Class A Tanker Driver JobPLEASE READ ENTIRE AD!!! Experienced Class A driver, must have Tanker and Hazardous endorsement. You...  ...haven't pulled a tanker before we will train you to haul hot oil/ethanol! Set up a time to come talk with us and we will make it...