Help Desk Technician Job at HC-Resource, Miami, FL

bWZtcTJsVnhBT0hwUEx0SmppeUR4OUtxMnc9PQ==
  • HC-Resource
  • Miami, FL

Job Description

HC-Resource is looking for a Level 1 Helpdesk Technician to join a growing MSP providing support for small businesses in Miami. This position will be exposed to many different scenarios, and end-user support experience is mandatory.

Typical Duties and Responsibilities
  • Deploy, maintain, and troubleshoot Windows servers, domain controllers and workstations
  • Office 365/Sharepoint/Exchange Online administration
  • Setup, maintain & troubleshoot virtualization technologies (VMware/Hyper-V)
  • Deploy, maintain, and troubleshoot network routers, switches and firewalls
  • Demonstrate strong customer service skills to provide phone support
  • Listening to the customer to gain an accurate understanding of the situation
  • Producing accurate, detailed documentation at the client, problem and incident level
  • Focus on customer satisfaction and service delivery quality
  • Answer inbound calls/requests in a timely fashion
Technical Skill Requirements:
  • Strong Windows 10/11 support knowledge
  • Ability to explain technical concepts in simple terms to customers
  • Working knowledge of basic networking concepts (such as DHCP, DNS)
  • Working knowledge of Active Directory
  • Working knowledge of NTFS/Share permissions
  • Working knowledge of O365 user administration
  • Basic understanding of firewalls and firewall rule
  • Strong analytical ability to diagnose and troubleshoot technical issues
  • Ability to narrow down connectivity issues regarding network, share folder access, or internet access
  • MAC background a plus
  • Proficiency in Microsoft Office products

Other Requirements:

  • Reliable transportation and the ability to visit client sites as needed
  • Bilingual in English and Spanish highly preferred

 

Job Tags

Full time,

Similar Jobs

Gpac

⚖️ Confidential Opportunity: Labor & Employment Attorney Job at Gpac

 ...discuss any other Legal positions, call or text Marshall Bowen at . You can also connect with me at linkedin.com/in/marshall-c-bowen-gpac All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion,... 

ICON

Senior CRA - NC, SC, GA Job at ICON

 ...regulations regarding drug ~ Experience in monitoring all trial components (PSSV to COV)~ Experience in coaching/mentoring other CRA What ICON can offer you: Our success depends on the quality of our people. Thats why weve made it a priority to build a diverse... 

Mobile Health Resources

Ambulance Medical Biller & Coder Job at Mobile Health Resources

 ...responsible for accurately and appropriately coding ambulance claims, including claim...  ...claims, and ensuring compliance with relevant billing regulations to facilitate timely...  ...in the patient care report. 7. Reviews medical records to assess the medical necessity of... 

Pro Residential

Leasing Agent Job at Pro Residential

 ...Leasing Agent for Immediate Hire We are currently looking for an enthusiastic and professional Leasing Agent to assist us with leasing...  ...Qualifications: Must be Bilingual in SPANISH NO EXPERIENCE NECESSARY / We will train the right candidate Good communication... 

Mercari, inc.

PartnerSupport, Customer Service(審査) - Merpay Job at Mercari, inc.

 ...JD in English follows. JD PartnerSupport, Customer Service() - Merpay 2013...