Help Desk Technician Job at HC-Resource, Miami, FL

bWZtcTJsVnhBT0hwUEx0SmppeUR4OUtxMnc9PQ==
  • HC-Resource
  • Miami, FL

Job Description

HC-Resource is looking for a Level 1 Helpdesk Technician to join a growing MSP providing support for small businesses in Miami. This position will be exposed to many different scenarios, and end-user support experience is mandatory.

Typical Duties and Responsibilities
  • Deploy, maintain, and troubleshoot Windows servers, domain controllers and workstations
  • Office 365/Sharepoint/Exchange Online administration
  • Setup, maintain & troubleshoot virtualization technologies (VMware/Hyper-V)
  • Deploy, maintain, and troubleshoot network routers, switches and firewalls
  • Demonstrate strong customer service skills to provide phone support
  • Listening to the customer to gain an accurate understanding of the situation
  • Producing accurate, detailed documentation at the client, problem and incident level
  • Focus on customer satisfaction and service delivery quality
  • Answer inbound calls/requests in a timely fashion
Technical Skill Requirements:
  • Strong Windows 10/11 support knowledge
  • Ability to explain technical concepts in simple terms to customers
  • Working knowledge of basic networking concepts (such as DHCP, DNS)
  • Working knowledge of Active Directory
  • Working knowledge of NTFS/Share permissions
  • Working knowledge of O365 user administration
  • Basic understanding of firewalls and firewall rule
  • Strong analytical ability to diagnose and troubleshoot technical issues
  • Ability to narrow down connectivity issues regarding network, share folder access, or internet access
  • MAC background a plus
  • Proficiency in Microsoft Office products

Other Requirements:

  • Reliable transportation and the ability to visit client sites as needed
  • Bilingual in English and Spanish highly preferred

 

Job Tags

Full time,

Similar Jobs

Hubbard Construction Company

Asphalt Project Manager Job at Hubbard Construction Company

Asphalt Project Manager Location Jacksonville, FL : 100 Years of Experience at Work for You! Since 1920, the professional men and women...  ...Education and Experience. This position typically is not an entry-level job, as it requires previous experience as a Project Manager... 

GIA Legacy Planning

Insurance Sales Agent - Work from Home Job at GIA Legacy Planning

 ...Insurance Sales Agent Location: Remote Position/Work from Home Job Type: Full-Time/Part-Time Compensation: Uncapped Commission-Based About Us: GIA Legacy Planning is a dynamic, client-focused insurance agency. Our innovative and growing business is... 

MH Energy

Class A Crude Oil Driver- Excellent Pay Job Job at MH Energy

Class A Crude Oil Driver- Excellent Pay JobHauling crude oil out of the oil fields. Pay: $350-$400 Per Day$1500 Quarterly Bonuses, Annual Raises, Day and Night Shifts Available, Paid Vacation, Health Insurance, Uniforms and Boots, Spotless Trucks. How to apply... 

Innoflight LLC

FPGA Engineer II Job at Innoflight LLC

 ...Were not just reaching for the starswere engineering them. Lets innovate the infinite, together. A DAY IN THE LIFE: As an FPGA Engineer II , youll design, implement, and validate FPGA solutions that power safety-critical systems for space and high-... 

Hyatt Hotels

Sous Chef - Full Time Job at Hyatt Hotels

 ...every way every time. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent. The goal of the Sous Chef is to manage a specific department and work with the culinary management team to create, implement and maintain quality standards....