Help Desk Technician Job at HC-Resource, Miami, FL

bWZtcTJsVnhBT0hwUEx0SmppeUR4OUtxMnc9PQ==
  • HC-Resource
  • Miami, FL

Job Description

HC-Resource is looking for a Level 1 Helpdesk Technician to join a growing MSP providing support for small businesses in Miami. This position will be exposed to many different scenarios, and end-user support experience is mandatory.

Typical Duties and Responsibilities
  • Deploy, maintain, and troubleshoot Windows servers, domain controllers and workstations
  • Office 365/Sharepoint/Exchange Online administration
  • Setup, maintain & troubleshoot virtualization technologies (VMware/Hyper-V)
  • Deploy, maintain, and troubleshoot network routers, switches and firewalls
  • Demonstrate strong customer service skills to provide phone support
  • Listening to the customer to gain an accurate understanding of the situation
  • Producing accurate, detailed documentation at the client, problem and incident level
  • Focus on customer satisfaction and service delivery quality
  • Answer inbound calls/requests in a timely fashion
Technical Skill Requirements:
  • Strong Windows 10/11 support knowledge
  • Ability to explain technical concepts in simple terms to customers
  • Working knowledge of basic networking concepts (such as DHCP, DNS)
  • Working knowledge of Active Directory
  • Working knowledge of NTFS/Share permissions
  • Working knowledge of O365 user administration
  • Basic understanding of firewalls and firewall rule
  • Strong analytical ability to diagnose and troubleshoot technical issues
  • Ability to narrow down connectivity issues regarding network, share folder access, or internet access
  • MAC background a plus
  • Proficiency in Microsoft Office products

Other Requirements:

  • Reliable transportation and the ability to visit client sites as needed
  • Bilingual in English and Spanish highly preferred

 

Job Tags

Full time,

Similar Jobs

The Job Center Staffing

High-Reach Order Picker (Cherry Picker) Operator Job at The Job Center Staffing

 ...High-Reach Order Picker (Cherry Picker) Operator Picture this: you begin your shift in Shepherdsville or Louisville, conduct quick safety checks, and guide your high-reach order picker smoothly through the aisles. Your focus is precisepick the right items, place them... 

Audubon Companies

Mechanical Engineer, Principal Job at Audubon Companies

Audubon is currently seeking a Part-time Mechanical Engineering Associate, Principal to join our team in our Metairie, LA Office. The Mechanical Engineering Associate, Principal will perform mechanical engineering assignments associated with designing equipment, components... 

Wavedash Marketing

Entry Level Marketing Associate Job at Wavedash Marketing

 ...Are you ready to join a dynamic team that thrives on performance, teamwork, and personal growth? At Wavedash Marketing, we operate like a high-performing sports team driven, supportive, and constantly pushing for the next win. If you're passionate about learning, growing... 

Revel Staffing

Entry-Level Medical Coder / Billing Assistant Job at Revel Staffing

 ...Entry-Level Medical Coder / Billing Assistant We are seeking a motivated Entry-Level Medical Coder / Billing Assistant to join our administrative...  ...field for individuals interested in medical billing and coding , with plenty of room to grow your skills and career.... 

ExecutivePlacements.com

Social Media Manager (Remote) Job at ExecutivePlacements.com

 ...can only perform as well as the data its trained on. Thats why we work with contributors from all over the world, who help improve AI...  ...(Most experts spend 5-10 hours/week, up to 40 hours working from home Join a global community ofCoding experts Join a global network...