Help Desk Technician Job at HC-Resource, Miami, FL

bWZtcTJsVnhBT0hwUEx0SmppeUR4OUtxMnc9PQ==
  • HC-Resource
  • Miami, FL

Job Description

HC-Resource is looking for a Level 1 Helpdesk Technician to join a growing MSP providing support for small businesses in Miami. This position will be exposed to many different scenarios, and end-user support experience is mandatory.

Typical Duties and Responsibilities
  • Deploy, maintain, and troubleshoot Windows servers, domain controllers and workstations
  • Office 365/Sharepoint/Exchange Online administration
  • Setup, maintain & troubleshoot virtualization technologies (VMware/Hyper-V)
  • Deploy, maintain, and troubleshoot network routers, switches and firewalls
  • Demonstrate strong customer service skills to provide phone support
  • Listening to the customer to gain an accurate understanding of the situation
  • Producing accurate, detailed documentation at the client, problem and incident level
  • Focus on customer satisfaction and service delivery quality
  • Answer inbound calls/requests in a timely fashion
Technical Skill Requirements:
  • Strong Windows 10/11 support knowledge
  • Ability to explain technical concepts in simple terms to customers
  • Working knowledge of basic networking concepts (such as DHCP, DNS)
  • Working knowledge of Active Directory
  • Working knowledge of NTFS/Share permissions
  • Working knowledge of O365 user administration
  • Basic understanding of firewalls and firewall rule
  • Strong analytical ability to diagnose and troubleshoot technical issues
  • Ability to narrow down connectivity issues regarding network, share folder access, or internet access
  • MAC background a plus
  • Proficiency in Microsoft Office products

Other Requirements:

  • Reliable transportation and the ability to visit client sites as needed
  • Bilingual in English and Spanish highly preferred

 

Job Tags

Full time,

Similar Jobs

Northeast Healthcare Recruitment, Inc.

Intensivist Physician - Day and Night Opportunities Job at Northeast Healthcare Recruitment, Inc.

Join our experienced andgrowing team as an Intensivist Physician north of Boston. We are a leadinghospital medicine and critical care group providing high-quality staffing formultiple hospitals across Massachusetts. Our unwavering commitment to excellencein patient... 

Aqua-Tots Swim Schools

Customer Service Specialist $18 per hour Job at Aqua-Tots Swim Schools

 ...Pay & Advancement Starting pay: $18/hour Pay raises at 90 days, 6 months, 12 months, and every 6 months after that Must be 1...  ...love to meet you. Schedule Requirements ~ Minimum of 3 shifts per week : ~ At least 2 weekday afternoon/evening shifts (3:308... 

CMA CGM

Cargo Flow Anaylst Job at CMA CGM

 ...fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Groups shipping and logistics expertise to bring humanitarian... 

Watco

Conductor - Nampa, ID Job at Watco

 ...Competitive compensation and benefits Paid on-the-job training with peer trainers Operations training at the Safe Performance...  ...Career advancement opportunities Description The Conductor position will control and coordinate the train movements while... 

Home Work Staffing

Part-Time Weekend Nanny Job at Home Work Staffing

 ...old, You should also be comfortable with light house management. Pay: $30 per hour Start date: ASAP Hours:6:30am-2pm Saturday and Sunday, Guaranteed 17 hours every weekend Looking for a long term commitment Requirements : Valid driver's license and...