Help Desk Technician Job at HC-Resource, Miami, FL

bWZtcTJsVnhBT0hwUEx0SmppeUR4OUtxMnc9PQ==
  • HC-Resource
  • Miami, FL

Job Description

HC-Resource is looking for a Level 1 Helpdesk Technician to join a growing MSP providing support for small businesses in Miami. This position will be exposed to many different scenarios, and end-user support experience is mandatory.

Typical Duties and Responsibilities
  • Deploy, maintain, and troubleshoot Windows servers, domain controllers and workstations
  • Office 365/Sharepoint/Exchange Online administration
  • Setup, maintain & troubleshoot virtualization technologies (VMware/Hyper-V)
  • Deploy, maintain, and troubleshoot network routers, switches and firewalls
  • Demonstrate strong customer service skills to provide phone support
  • Listening to the customer to gain an accurate understanding of the situation
  • Producing accurate, detailed documentation at the client, problem and incident level
  • Focus on customer satisfaction and service delivery quality
  • Answer inbound calls/requests in a timely fashion
Technical Skill Requirements:
  • Strong Windows 10/11 support knowledge
  • Ability to explain technical concepts in simple terms to customers
  • Working knowledge of basic networking concepts (such as DHCP, DNS)
  • Working knowledge of Active Directory
  • Working knowledge of NTFS/Share permissions
  • Working knowledge of O365 user administration
  • Basic understanding of firewalls and firewall rule
  • Strong analytical ability to diagnose and troubleshoot technical issues
  • Ability to narrow down connectivity issues regarding network, share folder access, or internet access
  • MAC background a plus
  • Proficiency in Microsoft Office products

Other Requirements:

  • Reliable transportation and the ability to visit client sites as needed
  • Bilingual in English and Spanish highly preferred

 

Job Tags

Full time,

Similar Jobs

South Texas Health System - Clinics

Tech - Vascular Ultrasound Job at South Texas Health System - Clinics

 ...departmental procedures. Ability to work efficiently and cope with emergency situations Operating imaging equipment such as ultrasound Embalming bodies using techniques such as arterial embalming, cavity embalming, ABIs, TCPO2, and surface embalming.... 

Target Optical

Sales Associate Target Optical Job at Target Optical

Sales Associate Target Optical Location Saint Louis Park, MN : Requisition ID: 888473 Total Rewards: Benefits/Incentive Information At Target Optical, we help people see and look great - and have a blast doing it! We make caring for people's vision fun. There's always... 

PPS-HPS

Welder Job at PPS-HPS

 ...DAY WORKWEEK - 4 10'S.- MON-THUR. GREAT COMPANY! GREAT CULTURE! GREAT BENEFITS! Fitting, fabricating, cutting, silver brazing, welding (TIG, MIG (STT/PULSE), SMAW). Typical applications will be on pipe/tubing ranging in size from 1/4" to 6" in diameter and .025... 

Kitty Hawk Kites, Inc.

E-commerce Warehouse Operations Team Lead Job at Kitty Hawk Kites, Inc.

Job title: E-commerce Warehouse Operations Team Lead Department: Amazon 501/Internet Sales - 002Reports to: E-commerce Director FLSA Status: Non-Exempt Job Summary: This is an intermediate level role within the Ecommerce department. This person manages the... 

CLC Group Services Inc.

Health Educator Job at CLC Group Services Inc.

 ...the lives of individuals affected by epilepsy through education, advocacy, and support. The Health Educator plays a vital role in promoting health...  ...our mission of empowering individuals, families, and communities with the knowledge and tools to respond effectively to...