Help Desk Technician Job at HC-Resource, Miami, FL

bWZtcTJsVnhBT0hwUEx0SmppeUR4OUtxMnc9PQ==
  • HC-Resource
  • Miami, FL

Job Description

HC-Resource is looking for a Level 1 Helpdesk Technician to join a growing MSP providing support for small businesses in Miami. This position will be exposed to many different scenarios, and end-user support experience is mandatory.

Typical Duties and Responsibilities
  • Deploy, maintain, and troubleshoot Windows servers, domain controllers and workstations
  • Office 365/Sharepoint/Exchange Online administration
  • Setup, maintain & troubleshoot virtualization technologies (VMware/Hyper-V)
  • Deploy, maintain, and troubleshoot network routers, switches and firewalls
  • Demonstrate strong customer service skills to provide phone support
  • Listening to the customer to gain an accurate understanding of the situation
  • Producing accurate, detailed documentation at the client, problem and incident level
  • Focus on customer satisfaction and service delivery quality
  • Answer inbound calls/requests in a timely fashion
Technical Skill Requirements:
  • Strong Windows 10/11 support knowledge
  • Ability to explain technical concepts in simple terms to customers
  • Working knowledge of basic networking concepts (such as DHCP, DNS)
  • Working knowledge of Active Directory
  • Working knowledge of NTFS/Share permissions
  • Working knowledge of O365 user administration
  • Basic understanding of firewalls and firewall rule
  • Strong analytical ability to diagnose and troubleshoot technical issues
  • Ability to narrow down connectivity issues regarding network, share folder access, or internet access
  • MAC background a plus
  • Proficiency in Microsoft Office products

Other Requirements:

  • Reliable transportation and the ability to visit client sites as needed
  • Bilingual in English and Spanish highly preferred

 

Job Tags

Full time,

Similar Jobs

Northeast Grocery

#1236 Accepting Applications Marshalls Creek Job at Northeast Grocery

Pay Range: $15.50- $19.95 SUMMARY Price Chopper/Market 32 Supermarkets is accepting applications for future part-time openings. There are a number of departments withinthe store. A brief description of each department is listed below. Most hiring activity occurs...

Transforce, Inc

Class A Local HAZMAT Truck Driver for Auto Store Deliveries Job Job at Transforce, Inc

Class A Local HAZMAT Truck Driver for Auto Store Deliveries JobHome daily, Monday-Friday starting between 0600-0800 AM. Average 10-12 hrs...  ...Part stores and unload with an electric pallet jack. Penske leased tractors 2016 or newer. PeopleNet electronic logs are used (will... 

SGS Consulting

Hardware Engineer Job at SGS Consulting

 ...Job Responsibilities: Develop FPGA firmware using VHDL and Verilog including simulation, synthesis, timing closure, and verification. Design and implement communication hardware based on high-level specifications. Support hardware development for space systems... 

Dallas Sleep

Medical Office Manager Job at Dallas Sleep

 ...base pay! Plus, we believe in work-life balance - our week ends at 3:00 PM on Fridays!Position OverviewWe are seeking a Medical Office Manager to oversee the daily operations of our sleep clinics and lead our team with professionalism, efficiency, and care. This is... 

C&S Wholesale Grocers, Inc.

Warehouse Order Selector Job at C&S Wholesale Grocers, Inc.

 ...from our distribution centers to our offices - every employee of C&S and their family of companies works to help feed local families, neighbors and communities. As a Warehouse Selector, you'll pick, gather & organize product and prepare orders for delivery to local...