Job Description

We’re looking for a positive and professional hotel front desk agent (part-time) to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Handle customer complaints as necessary
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications:

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school diploma, GED, or equivalent

About Company: Our 323-room hotel is near Six Flags Hurricane Harbor Concord and Todos Santos Plaza. We’re within miles of The Sunvalley Mall, Concord BART station, and The Veranda.

Job Tags

Part time,

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