INTERNET CUSTOMER RELATIONSHIP REP Job at Eastgate Chrysler Dodge Jeep Ram, Indianapolis, IN

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  • Eastgate Chrysler Dodge Jeep Ram
  • Indianapolis, IN

Job Description

Job Summary currently searching for experienced Customer Service / Business Development Representative. Responsibilities

  • Handle incoming phone calls
  • Handle leads and appointment setting
  • Conduct internal CSI calls and emails
  • Work directly with managers on deals that involve internet customers
  • Set appointments for prospective and current customers to meet with a member of the sales team
  • Manage high volume of customer inquiries through phone, email, text/chat per sales
  • Update client information in our CRM Report daily
  • Follow-up with existing customers
  • Follow-up with prospective customers
  • Follow-up with missed/canceled customers
  • Ensure Customer Satisfaction
  • Product knowledge/function is key with all the different vehicles daily
  • Maintaining daily contact target/appointment target
  • Must be able to contribute to positive team environment
Qualifications
  • Successful Customer Care Representatives must have excellent telephone skills
  • Self- Motivated and Energetic
  • You as the Representative must have the ability to instantly build rapport with the customer
  • A friendly/professional demeanor with excellent written and oral communication skills
  • You must enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
  • Strong organizational skills with the ability to multitask and meet daily goals
  • Follow up with customers effectively
  • Cold calling/Call center skills
Competitive pay based on experience. Medical, dental and vision insurance. 401(k) investment plan. Paid vacation and holidays. Apply today!

Job Tags

Holiday work, Full time,

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