IT Associate Job at Book of the Month, New York, NY

ay91dTJWWjlDZUxwUGJSTmdTQ0h6ZENuMXc9PQ==
  • Book of the Month
  • New York, NY

Job Description

Summary:

We are looking for a motivated IT Associate to play a critical role in supporting our growing team based in NYC. You will be the go-to person providing best in class tech support to our awesome team. Your responsibilities will include troubleshooting issues with software, hardware, network and users, as well as making our IT processes better over time. If you are a process obsessed problem solver who wants to lead IT in a fast-paced environment, we’d love to hear from you. 

What you will do…

  • Troubleshooting: Address and resolve daily IT issues and concerns raised by employees efficiently and comprehensively.
  • Onboarding and Offboarding: Manage and oversee these processes for employees, ensuring a smooth experience each time.
  • Process Management: Develop, document, and refine IT processes to enhance efficiency and maintain consistency.
  • Software Management: Oversee all software used by the team, conduct regular audits, and recommend cost-effective improvements.
  • Hardware Management: Install, configure, and maintain physical IT equipment and hardware in the BOTM office, resolving issues as they occur.
  • Other IT Projects: Collaborate with the Engineering team to support and execute projects as they arise.

What you should have…

  • Minimum of 2 years of professional experience serving as the IT point person.
  • Meticulous attention to detail and follow-through; ability to perform tasks with a high degree of accuracy and efficiency.
  • Excellent communication skills and an ability to positively interact with all employees on even the most mundane requests.
  • Strong organizational and time management skills; ability to meet deadlines consistently.
  • Ability to maintain composure and focus while diagnosing and troubleshooting technical issues.
  • Experience with our systems is preferred: Okta, Google Suite, Slack, Zoom.
  • Experience with Meraki access points is a plus.

Salary Range: $62,400 - $80,000

Job Tags

Full time,

Similar Jobs

Mercari, inc.

PartnerSupport, Customer Service(審査) - Merpay Job at Mercari, inc.

 ...JD in English follows. JD PartnerSupport, Customer Service() - Merpay 2013... 

Heart of the Carolinas Home Care

Weekend Caregiver, Greenville 29605 Job at Heart of the Carolinas Home Care

 ...* Light Housekeeping* Laundry.* Bathing/Dressing assistance.* Brief change* Wake up. Scheduling Details:* Every weekend* Saturday 1P - 9P* Sunday 9A - 2P or 6P - 9P Qualifications and Required Experiences:* Minimum of 1 year of continuous... 

J & W Heating and Air

Plumbing Manager Job at J & W Heating and Air

 ...Are you a highly skilled and motivated Plumbing Manager looking for an immediate opportunity in the Repair, Maintenance & Installation industry? Do you thrive in a dynamic and fast-paced environment? If your answer is yes, then we have the perfect job for you! Job description... 

Banner Health

Non-Oncology Infusion and Classical Hematology NP | U of A Cancer Center Job at Banner Health

 ...Non-Oncology Infusion and Classical Hematology NP at Banner-University Medical Center/University of Arizona in Tucson, AZ We are actively recruiting for an outstanding Classical Hematology and Infusion Services NP to join our division in Tucson, Arizona. Our... 

ENS Solutions, LLC

VDI Engineer - Active TS/SCI with CI Poly Job at ENS Solutions, LLC

 ...include: Engineering, designing, testing, implementing, maintaining, securing, and managing the full life cycle of the complex Citrix Xen Desktop and NetScaler solutions deployed in the large Enterprise environment Designing and supporting Microsoft infrastructure...