IT Associate Job at Book of the Month, New York, NY

ay91dTJWWjlDZUxwUGJSTmdTQ0h6ZENuMXc9PQ==
  • Book of the Month
  • New York, NY

Job Description

Summary:

We are looking for a motivated IT Associate to play a critical role in supporting our growing team based in NYC. You will be the go-to person providing best in class tech support to our awesome team. Your responsibilities will include troubleshooting issues with software, hardware, network and users, as well as making our IT processes better over time. If you are a process obsessed problem solver who wants to lead IT in a fast-paced environment, we’d love to hear from you. 

What you will do…

  • Troubleshooting: Address and resolve daily IT issues and concerns raised by employees efficiently and comprehensively.
  • Onboarding and Offboarding: Manage and oversee these processes for employees, ensuring a smooth experience each time.
  • Process Management: Develop, document, and refine IT processes to enhance efficiency and maintain consistency.
  • Software Management: Oversee all software used by the team, conduct regular audits, and recommend cost-effective improvements.
  • Hardware Management: Install, configure, and maintain physical IT equipment and hardware in the BOTM office, resolving issues as they occur.
  • Other IT Projects: Collaborate with the Engineering team to support and execute projects as they arise.

What you should have…

  • Minimum of 2 years of professional experience serving as the IT point person.
  • Meticulous attention to detail and follow-through; ability to perform tasks with a high degree of accuracy and efficiency.
  • Excellent communication skills and an ability to positively interact with all employees on even the most mundane requests.
  • Strong organizational and time management skills; ability to meet deadlines consistently.
  • Ability to maintain composure and focus while diagnosing and troubleshooting technical issues.
  • Experience with our systems is preferred: Okta, Google Suite, Slack, Zoom.
  • Experience with Meraki access points is a plus.

Salary Range: $62,400 - $80,000

Job Tags

Full time,

Similar Jobs

Western Alliance Bank

Preferred Banking Manager Job at Western Alliance Bank

Preferred Banking Manager Location Las Vegas, NV : Job Title: Preferred Banking Manager Location: Hualapai What you'll do: As a leader in the Preferred and Small Business Banking team, the Preferred Banking Manager will lead an in-person client-facing branch sales and service... 

TekArch Technologies

QA Automation Tester Job at TekArch Technologies

 ...Advance Java Selenium (End-to-End) Web Services (End-to-End) Playwright - JavaScript Page Object Model (POM) Mobile Automation Manual Testing AI Automation Program Highlights:Demo on 3rd December 2025Basics of Java for registered candidates (Starting Dec 4th, 202... 

Southwest Airline Career Page

Ramp Agent - SNA (Part-Time) Job at Southwest Airline Career Page

 ...keep our operation running smoothly. Its a busy, hands-on job where working together helps flights leave on time. Whether you're an aviation pro or just starting to learn about the industry, youll gain valuable experience and learn new things in this role all while... 

Akaasa Technologies

SAP QM Consultant Job at Akaasa Technologies

 ...Base Location is St. Paul Minnesota and potentially open to travel other plant locations in the future. SAP Quality Management (QM) Consultant Strong experience in SAP QM module. Stronger deployment experience Familiarity with plant manufacturing... 

American Express Global Business Travel

Specialized Experienced Travel Consultant Job at American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued...