Job Description
Job Title: IT Service Desk Technician
Role:
Our FinTech client is seeking a IT Service Desk Technician to join their team in Manhattan.
As a member of the Corporate IT team, you will have the opportunity to create a seamless experience for end-users in multiple offices around the world, research and deploy new tools and services and solve hard problems.
Qualifications
- Exceptiol customer service, attention to detail, interpersol, oral and written communication skills
- Ability to work independently, multi-task and establish priorities while having a passion to help people and to learn and improve IT in an innovative manner
- Proficient in both macOS and Windows operating system and hardware troubleshooting
- Strong alytical, problem-solving, organizatiol, and planning skills
- Web conferencing knowledge (tools such as Zoom, Microsoft Teams etc...)
- Experience with Okta and back-office applications (SSO, Okta, G Suite / Google Workplace, Microsoft Office, Microsoft Intune and Jamf Pro etc...)
- Creating updating, and maintaining end-user facing knowledge based articles
- Maintaining infrastructure documentation, including diagrams and configurations
Preferred
- Networking knowledge and experience (e.g. Meraki, Cisco)
- Experience working with third-party hardware and software and procurement practices
Job Tags
Contract work, Work at office,