Job Description

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Specialty/Competency: Customer

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement.

Those in experience design at PwC will specialise in designing exceptional customer and employee experiences. Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences. Additionally, you will be responsible for collaborating with clients to develop user journeys, wireframes, prototypes, and visual designs that optimise interactions and deliver seamless experiences across various touchpoints.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

The Opportunity

As part of the Experience Consulting team, you will help create digital experiences that are both human-centered and AI-enhanced. As an Associate, you will focus on learning and contributing to projects while developing your skills and knowledge to deliver quality work. This role offers the chance to collaborate with strategists, developers, and researchers, allowing you to experiment with generative tools and deepen your understanding of design systems in a fast-paced environment.

Responsibilities

• Assist in creating digital experiences that prioritize user needs and leverage AI
• Engage in collaborative projects with strategists, developers, and researchers
• Experiment with generative tools to enhance design processes
• Develop understanding of design systems within a dynamic setting
• Contribute to project tasks while developing technical skills
• Support the team in delivering exemplary work
• Adapt to evolving project requirements and client needs
• Foster a culture of learning and innovation within the team

What You Must Have

• Bachelor's Degree
• At least 1 year of experience designing digital products or services
• A portfolio of your interactive work (web, mobile & tablet) is required for review
• In lieu of a Bachelor's degree, for each year of college not completed, demonstrate three years of specialized training and/or progressively responsible work experience concurrent with the minimum years of experience required for the role.

What Sets You Apart

• Proficiency with modern design tools like Figma and Adobe Creative Cloud
• Comfort experimenting with AI and generative design tools
• Understanding of accessibility standards and inclusive design
• Excelling in collaboration and communication skills
• Demonstrating a growth mindset and adaptability
• Experience contributing to design systems preferred
• Interest in AI ethics, service design, or motion design preferred
• Familiarity with storytelling or visual communication preferred

Learn more about how we work:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

The salary range for this position is: $63,000 - $140,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

If you have questions about this posting, please contact support@lensa.com

Job Tags

Full time, Work experience placement, H1b,

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