Job Description

We are looking for a full time Lead Wellness Representative, including weekends, at our Newton and Dedham locations. Here is your chance to work at Restore Hyper Wellness, one of the fastest growing companies in America. We train you to become part a dynamic team to help people feel their best.

We coined the phrase Hyper Wellness because it exemplifies our approach: offer cutting edge services that have shown results, we strive to make our customers feel better every time they visit, and hyper stimulate the body’s natural defense mechanisms. For us, Hyper Wellness is a lifestyle that we believe improves the lives of our customers.

Restore’s unique retail locations are the antithesis of a traditional doctor’s office. We are efficient, fun and social. We educate and provide information in a completely transparent manner so that you can manage your wellness better. Every day, we help thousands of customers achieve their goals around sports performance, pain management, recovery, beauty and overall wellness.

Restore Hyper Wellness + Cryotherapy is seeking a friendly and motivated Hyper Wellness Representative to add to our location. This person will be the first person our clients may meet and should be able to provide excellent customer service to each and every guest who comes through our door. 

Responsibilities

• Leading the team on scheduled shifts 
• Maintaining a professional and courteous relationship with every client
• Answering the phone and returning voicemails
• Booking, rescheduling and canceling appointments
• On-boarding new clients, obtain waivers, and create Client Profiles in our POS
• Checking-in and retailing out customer sessions on our POS 
• Greeting customers and ushering them to their service of choice 
• Administering all non-medical and non-specialty services 
• Providing service tours, selling packages & memberships
• Executing opening and closing duties
• Maintain current product knowledge of all modalities and products that we can offer clients to support and enhance their goals
• Educate clients on the all Restore modalities
• When not with clients, assisting in other store operations: maintaining store cleanliness, maintaining laundry upkeep, assisting in customer lead reach out, assist in community outreach, assist in creating store events, and assisting in social media efforts 

Qualifications:

• A love for health and wellness 

• At least one year of customer service experience in a retail/service environment. 

• Availability to work weekends. 

• Excellent communication skills

Compensation & Benefits

• Competitive hourly wage

• Monthly performance based commission opportunity

• Flexible schedule in a fun work environment

• Access to complementary and discounted in-store services 

• Opportunity for growth 

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