Job Description

We have an immediate opening for a full-time medical receptionist at our outpatient physical therapy office in Santa Clara, CA.

This is an ideal role for someone who loves making a difference in people's lives while creating exceptional experiences.  If you're looking for a role where your work matters, where you can make a daily impact, and where you can work for a local small business with a mission and vision you believe in then this is the position for you. 

Additionally, if you want to work for a company that places a great deal of investment and importance on professional growth with dedicated weekly training time then be sure to apply. 

Who We Are:

At Competitive EDGE Physical Therapy, our vision is to change the field of physical therapy by using the latest in 3D motion technology and feedback while providing a world-class concierge client experience.  Locally, we serve Bay Area athletes and clients to help them stay active, improve their movement, and enhance their sports performance.  We also serve as the biomechanics specialists for the San Jose Earthquakes Pro Soccer Team.

Competitive Edge was founded in 2015 and has grown year-on-year due to living out our company core values.

1. People First, Patient Second
2. Movement is Medicine
3. Lead with Integrity
4. Live and Work with Passion
5. Practice Humility while Pursuing Growth and Innovation

Job Description - Responsibilities: 

• Deliver world-class customer service on the phone and in-person
• Create exceptional experiences daily 
• Effectively and creatively manage the client schedule to reduce drop-offs and keep vacancy rate low
• Answer incoming client calls 
• Accurately describe payment options, accept and record payments, and draft receipts and bills
• Scan and organize client files for physical therapy staff
• Perform 24-hour call backs to ensure client satisfaction, schedule plans of care, and gather client feedback
• Perform pre-appointment calls to reduce no-shows
• Call insurance companies to determine coverage for potential and current clients
• Consistently schedule the entirety of clients’ plans of care at the evaluation
• Keep a clean and well-organized office to maximize efficiency

Skills and Qualifications:

• 1 year of experience preferred – willing to accept entry level roles for motivated candidates interested in the healthcare field
• Extreme attention to detail and being highly organized. In this role, updating all fields in our database is critical for flow and process. 
• Excellent project and time management skills.
• Ability to independently work and meet deadlines.
• Excellent verbal communication skills on the phone and in person.
• Ability to confidently follow scripts and workflows.
• Excellent written communication skills.
• Passion for being a positive influence in other’s lives daily.
• A deep passion for creating a truly “memorable” client experience.

Compensation and Benefits: 

• $20-26 per hour with opportunity to grow as a result of your impact on the business
• Health Insurance
• Retirement IRA with 3% company matching 
• 2-weeks paid time off 
• Sick pay
• Weekly scheduled professional development time in customer service, sales, and leadership

*Must work full-time on-site at our location in Santa Clara*

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