Job Description

Middle Salesforce Business Analyst Description

We are seeking a Salesforce Business Analyst to join our team and enhance our media process execution using Cloud technology.

The ideal candidate will have a comprehensive understanding of the media industry and be adept at delivering customer experience-driven solutions. The primary role of this Business Analyst will be to perform business analysis, prepare detailed user stories, and manage project requirements from inception to completion.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Responsibilities

• Develop and maintain a prioritized backlog of EPICs aligning with long-term business objectives
• Collaborate with stakeholders to document major features and functionalities as EPICs
• Adjust the backlog regularly in response to new priorities or implementation feedback
• Analyze different user types (personas) interacting with the platform
• Map out each persona’s specific needs, behaviors, and expectations to platform features
• Facilitate workshops to validate and refine persona definitions and alignments
• Work with architects and development teams to define Business Process Architectures at two levels
• Ensure business processes are well documented and configured for enhanced efficiency and user satisfaction
• Provide consultative support for BP architecture configurations using best practices
• Decompose EPICs into manageable user stories detailing necessary features and functions
• Define clear acceptance criteria for each user story to aid testing and validation
• Conduct agile ceremonies focusing on refining and adjusting user stories based on feedback

Requirements

• At least 2  years of Salesforce experience
• Proficiency in preparing requirements and crafting user stories
• Strong presentation skills
• Salesforce Admin certification
• Understanding of media process execution
• English proficiency at B2 level or higher

We offer

• Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
• Medicina Prepaga (It covers the collaborator and direct family group)
• Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
• Discounts card
• English Training (English lessons, twice per week)
• Training Program (Access to multiple customized training plans according to the needs of each role within the company)
• Marriage bonus (The company doubles the allowance established by law that ANSES offers)
• Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
• External Agreements and Discounts
• Vacations: 14 calendar days a year

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