Job Description

Position Attributes:

The Property Managers are at the heart of the community – driving operational excellence while fostering a welcoming, well-managed environment residents are proud to call home. To thrive in this role, Property Managers must be proactive leaders who build authentic relationships with residents, prospects, and team members alike. A successful Property Manager is organized, solutions-focused, and responsive, skillfully balancing the needs of the community with the goals of the business. Property Managers set the tone for the team, stepping in confidently to resolve issues, support leasing strategies, and guide team members with clarity and care. Above all, Property Managers should reflect core values in everything they do, helping to create vibrant communities that embody the very best of who we are.

Essential Duties

Leasing & Resident Relations

•Lease apartments by showing units, processing applications, and collecting fees. Proper documentation should be uploaded into ResMan within 48 hours of receipt.

•Approve applications within 24-48 hours.

•Create and execute leases.

•Utilize ResMan and Updater efficiently to ensure smooth and timely move ins.

•Conduct move-in appointments, walkthroughs, and pre/post-move-in inspections at least 24 hours in advance to ensure a smooth transition and resident satisfaction.

•Upload and file all completed and signed leasing paperwork into ResMan the same day as the move in.

•Complete post move in satisfaction checks within three business days of move in.

•Review Available Units report daily to ensure knowledge of what is available to lease.

•Prioritize any ready units that have been vacant for 30 days or longer.

•Maintains familiarity with all floor plans and unique selling features of the community to effectively match prospects with their ideal home.

•Install Rently locks on model or vacant units.

•Follow up with residents after service calls daily and proactively encourage positive reviews daily.

•Work to retain residents by contacting those who submit notices and promoting lease renewals within two business days of notice.

•Secure renewal offers and follow-up. Pending expirations should be touched at least every 10 days. Company goal is 60% retention.

•Prepare renewal increases via spreadsheet formula and send to Regional Manager for review by task calendar date.

•Resolve all residents’ concerns promptly and document the Resident Communication Log.

•Scan/enter resident payments the same day payment is received. Funds requiring a bank deposit are required to be deposited within 48 hours or the same day of receipt, preferably.

Marketing & Reputation Management

•Execute daily marketing tasks including unique and relevant daily social media posts twice per day (Facebook, Instagram), 3 times per day Craigslist ads, and online listings; keep platforms updated with current availability, promotions, unique selling features of the community to include but not limited to apartment interiors, amenities, resident events, community events, or other items incorporated under the marketing plan.

•Monitor and report reviews on Google and Apartment Ratings daily.

•Publish the community newsletter monthly and support resident events.

•Assist with coordinating outreach marketing activities such as distributing promotional materials, attending housing fairs, and building relationships with local businesses.

•Personally visit competitor properties as the Regional Manager delegates or at least quarterly to gather new leasing ideas, marketing materials, pricing, promotions, and building community relationships.

•Conduct competitor calls monthly.

•Acts as a brand ambassador by maintaining strong curb appeal standards, conducting model inspections, and contributing ideas for seasonal or event-related staging.

Lead Management & Sales Strategy

•Respond to all leads daily and throughout the day via phone, email, text, or Elise AI; complete at least 20 follow-ups daily and log all activity in ResMan.

•Review Elise AI (if applicable) and ensure responses are timely and the Knowledge Center is updated.

•Participate in daily/weekly team meetings to support occupancy goals, review leasing strategies, and community initiatives.

•Assists with identifying prospect trends and collaborates with the PM on solutions to increase closing ratios.

•Monitor and manage leasing goals and performance metrics.

Compliance & Documentation

•Ensure application files are complete with required documentation, income verification, and Fair Housing compliance; application checklists and file checklists should be signed by the preparer and PM.

•Support community compliance with file audits, income verifications, and application documentation to ensure adherence to Fair Housing standards and Company Policies.

•Ensure all prospects, residents, and team members are treated with

respect and courtesy, and in keeping with Company Policies, Fair Housing and/or Labor Laws.

•Follow company policies regarding safety, confidentiality, and key control.

•Maintain up-to-date traffic and application records in ResMan and ensure move-ins, move-outs, renewals, cancellations, and other key transactions are accurately documented daily and to company policies and standards.

•Support the organization and maintenance of guest card binders and digital records to facilitate effective lead management and leasing conversion, guest cards should be digitally recorded each day if done via paper.

•Complete Incident Reports for any damage/injury - forward to the Home Office.

•Audit key box weekly. Ensure all keys are accounted for and Key Checkout Log is being utilized.

•Review pool/maintenance logs, freon log, microbial growth log, personal property log at least monthly.

•Review curb appeal report from prior month to ensure compliance.

Office & Property Operations

•Complete the daily checklist tool and respond to messages, print work orders, check Elise AI, check the drop box for keys or payments, and prepare the office.

•Ensure cleanliness and professionalism of the office, common areas, amenities, and pool bathrooms; clean, restock and refresh as needed.

•Prepares the leasing environment each morning by setting up refreshments, turning on lights, music/TV, inspecting and refreshing the model and amenities, and ensuring all collateral materials (price sheets, applications, flyers) are fully stocked.

•Walk the leasing tour path and community daily.

•Check the ResMan boardroom daily for move-ins/move-outs, confirm unit readiness, ensure keys are ready, and walk any units that should be vacant.

•Update vacant make ready progress daily.

•Review the availability report daily and ensure the turn board matches.

•Monitor and respond to personal and marketing emails hourly to ensure timely communication.

•Deliver legal notices within 24 hours of due date or court filing deadline.

•Maintain the Court Case List with any updates or changes as they occur.

•Complete court documentation within 48 hours of court notification.

•Appear in court on behalf of the Company for all legal proceedings.

•Complete any notice deliveries (inspections, policy violations) on the same day as assigned.

•Oversee rent collection follow-ups (calls, emails, texts, door knocks) daily until balances are paid. Update delinquency log in ResMan boardroom appropriately. Company goal is 2% or less based on the actual monthly GPR.

•Code and submit invoices for RM approval within 48 hours of receipt.

•Complete the Recurring Expenses spreadsheet monthly.

•Complete budget variance report by the 5th business day of each month.

•Ensure all credit card receipts are entered into ResMan within two days of purchase.

•Prepare the market survey in accordance with the task calendar and starting and completion dates.

•Generate and submit daily/weekly/monthly reports by scheduled deadline per Critical Dates Calendar.

•Ensure timely unit turns by coordinating with maintenance within 24 hours or vacancy.

•Complete post move-out inspections within 48 hours of move out.

•Complete Final Account Statements within 7 days of move out.

•Review interim Final Account Statements weekly.

•Send former residents with past due balances to collections after 35 days of move out.

•Close out work orders in ResMan daily.

•Ensure preventative maintenance for each unit is scheduled quarterly.

•Send proposals for any new/work or services to RM, at least three proposals are needed for major projects.

•Oversee budget process to include gathering bids, creating a wish list, completing the budget workbook, and entering workbook items into ResMan after approval.

Professional Development & Conduct

•Attend required training, meetings, and task forces punctually and with cameras on if virtual.

•Communicate effectively and professionally with all other team members

•Complete assigned GROW and educational courses by the given deadlines.

•Discuss career goals and training plans at hire and annually or as needed with your supervisor.

•Maintain professionalism in conduct, dress, and appearance at all times.

•Assist with team development – ongoing.

Staffing

•Ensure property is adequately staffed and on call rotation is scheduled.

•Schedule daily huddles with team each morning.

•Interview and hire as needed.

•Assists with onboarding new team members, ensuring paperwork is completed and scanned to the Home Office. Ensure new team members can access all necessary portals

•Oversee the payroll process by reviewing and approving timecards and PTO requests, add bonuses, mileage reimbursements, ensure team members are clocking in/out appropriately.

•Conduct annual reviews for all team members.

•Develop performance plans as needed.

Other Responsibilities

•Adhere to all company policies daily

•Embody the Company’s Core Values daily

•Perform other duties as assigned by the Regional Manager.

#ZIPDH

BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

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