Job Description

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

#PGH-BMC

Dossier offers travelers a remarkable immersion into Portland’s curated culture and unique way of living. Our hotel embodies the city’s cultural ethos, in harmony with its natural surroundings. Each of Dossier’s art-filled rooms and suites features locally inspired amenities designed to bring the spirit of Portland into the hotel. Wake up refreshed and ready to explore the region’s endless opportunities for adventure, culture, and cuisine. Dossier is home away from home. Naturally.

Come be a part of something bigger! 

Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:  

• Full Time employees have access to Medical and Dental insurance to fit your needs  
• Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)  

• 401K match (Let us help you build your financial future) 
• Companywide Hotel Room Discounts (Who doesn’t love to get away?) 
• Paid Time Off  
• Employee Assistance Program (We are here to support you and your loved ones) 
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few  

• Many more! 

The Banquet S erver is responsible for the set-up and serving of food and beverages to guests at all banquet functions in a timely , courteous, efficient and accurate manner according to Pyamid Global standards . All functions are carried out to maintain an environment of teamwork.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following . Other duties may be assigned.  

• Approach all encounters with guests and employees in a friendly and service-oriented manner.  

• Maintain regular attendance in compliance with Pyramid Global standards, as required by scheduling which will vary according to the needs of the hotel.  

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working .  

• Comply at all time with Pyramid Global standards and regulations to encourage safe and efficient hotel operations .  

• Maintain a warm and friendly demeanor at all times.  

• Employee must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.  

• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.  

• Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.  

• Served guests according to standards in a friendly, courteous, and professional manner.  

• Respond to guest problems, complaints, and accidents . Communicate to management, if necessary.  

• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.  

• Set all tables according to standards.  

• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.  

• Bus tables by removing and separating tableware, plateware , glassware, and flatware.  

• Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies as necessary for food service functions.  

• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.  

• Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.  

• Prepare room according to BEO and the various meal functions.  

• Follow all money handling procedures when serving the guest.  

SUPERVISORY RESPONSIBILITIES:  

None . Direct bus persons on duty.  

QUALIFICATION RQUIREMENTS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily . The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

EDUCATION and/or EXPERIENCE:  

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.  

LANGUAGE SKILLS:  

Ability to read and comprehend simple instructions, short correspondence, and memos . Ability to write simple correspondence . Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  

MATHEMATICAL SKILLS:  

Ability to add, subtract, multiply and divide . Ability to perform these operations using units of American money and weight measurement, volume, and distance.  

REASONING ABILITY:  

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions . Ability to deal with problems involving a few concrete variables in standardized situations.  

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear . The employee frequently is required to use hands to finger, handle, or feel objects, or telephone . The employee is occasionally required to reach with hands and arms and taste or smell.  

The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds . Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.  

WORK ENVIRONMENT:  

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

The noise level in the work environment is usually moderate to loud.  

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